| Address: | Porgai Artisans Assn, Sittilingi, harur, Dharmapuri 636906 |
Tracking Nmbr - DPI 9974405 sent from Harur, Dharmapuri on 31/1/21
We have sent a parcel as extremely urgent to a very important customer on 31/12/21.The professional courier office in Harur told us that it will not be delivered before 5th of January if they send it by ordinary courier, but they will definitely deliver before 5th of January if they sent by air shipment.Since our customer is leaving the country at noon on 5th, we wanted it to be delivered the latest by 4 th.So, as per the advice of your office, we spent Rs.2000(20 times the normal cost and almost 40% of the value of the product) since delivering this on time was extremely important for us to maintain business relationship and also to save our face.The parcel is not yet delivered.We called the office in Dharmapuri several times yesterday and reminded them that it is your responsibility to deliver it yesterday itself and inform us after that.They have not done that.Our customer is leaving at noon today.You still have few hours, to make a phone call to her and deliver the product before she leaves.Please do it .We are a tribal artisanal group and these kind of lack of care will affect our orders in future and yours too.If it is not delivered in spite of all these efforts from our side, we will claim damages as per law.
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