The Professional Couriers — Regarding delivery of consignment.

Consignment ID KDP2623198 was sent on 12/08/2021 and today it is 17/08/2021 still the consignment is not delivered given the distance to its destination ideally it should/ have reached in 3-4 days but even after 6days it has not reached and from 12/08/2021 the consignment tracker is that the consignment is in transit. When I rang-up to Hassan center they told me the consignment is not supposed to come to Hassan but the tracker is showing that the bag has been dispatched to Hassan. I have attached the tracking details.
Hope the issue will be resolved soon!