The Professional Couriers — Regarding delivery problem

Address:

Nirmala c 705 radha valley mathura

As the courier boy called me to take the order from downstairs but i was not there so i request him to deliver the order at my address that is on 7 floor but he refused and tell me that if you are not taking i will return it. Is it the behavior of courier boy and the courier company is meant for delivering the order at the doorstep.