[Resolved] Tikona — Billing after service termination | |||||
Support team from Tikona never responds over the mail. I have mailed them to disconnect the service September 28, 2015 and there was no response from them and finally one day over the phone one of the support person agreed that they will disconnect the service and the date of termination for the service is November 10, 2015. As per the discussion with them they do not want us to connect the device for 15 days so that the connection/service will be disconnected automatically. Till the usage of November 10, 2015 their billing was settled. Now they have not sent any update for the termination, but they are keep billing for the connection. Below is the mail copy that is been sent to Tikona support team. On Fri, Nov 20, 2015 at 3:08 PM, K Parthipan wrote: Dear Support, As discussed over the phone, the disconnection will be automatically taken care from your side from if the connection was not active for 15 days. Also you have confirmed that last day that the connection was active is November 10, 2015. I expect the your service will be discontinued on November 26, 2015 as discussed over the phone and there will not be any additional charges apart from the monthly usage charges. The due amount Rs:1696 is also been settled. Hope you can confirm the disconnection date or respond here in case you disagree with the above statements. I will consider that you are completely agreed with above in case you failed to respond to this mail within next 24 working hours. Regards, Parthipan K. On Mon, Sep 28, 2015 at 9:32 PM, K Parthipan wrote: Dear Tikona, My Tikona Broadband account info SRF Number : [protected] Customer Account Number :[protected] Billing Account Number :[protected] USER ID : [protected] This is the request to disconnect the Tikona Broadband service connection for my above account from the month of October 2015. My Preferred communication : E-mail address : parthu.[protected]@gmail.com You can write to my above e-mail address as I may not be available on my mobile that is registered with the above account. Regards, Parthipan K Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Parthipan,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Dec 01, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care