Tikona Broadband And Digital Network — Unable to connect internet (Infeasible area from last 6 month)

Address:

Pune, Maharashtra, 411033

I was used tikona broad band from last 3 year and before its working ok. Each year I had renewed plan according to my band width and suitability. However last 6 months I faced problem . I had given 2999/- rs in advance for pre-paid connection .from last 6 month i had a problem with signal connection. I had registered complaint about it in tikona customer care more than 10 times. Every time his service executive came to my home and told me that we have a connection problem and temporary fix. And told and raise concerned as problem in tower so not possible to retain this connection and told me your area are non-feasible and we can’t provide any more support.
finally I had registered my disconnection request with tikona care. After that customer care send his service executive 5-6 times at my home and all told me same connection problem and we will be solve this problem soon. I was regular follow up with customer care to return my money. Finally they told me that there is no refund applicable from our side because you are pre-paid customer.

I was shocked because I was very old customer and they have charged 2999, even here no fault is mine. It’s a technical problem after that don’t provide any amount. Kindly please help me.

Name:-- Naresh Kumrawat
Cell no:--[protected]