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Broadband
Tikona Digital Networks

Tikona — Broadband

Address:411015

Hii

My Tikona ID : [protected]

The toll free number mentioned in the website (Tikona Care : Contact Tikona[protected]is not Free. I have been charged every time I called this number. Why is it so? Why Tikona is cheating the customers by stating it as Toll free.

I have been continuously chasing their customer care regarding this issue but no response.

If it is Toll free then why am I charged. Awaiting explanation

Regards
Arun Nair
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Tikona Digital Networks customer support has been notified about the posted complaint.
Jun 10, 2016
Updated by Arunpnair17 Hi

My user ID : [protected]

Tikona is not at all serious about their complaints. Now I feel they are intentionally not providing speed / Connectivity to save data.

I have launched a complaint few days back with complaint ID 1- [protected]. But no one is looking into this. After 2 Days again I lauched the complaint wih ID 1-[protected]. Which is also not looked after.

I have taken 4 Mbps plan and I am not even able to surf internet. They are providing speed of hardly 0.4Mbps. You can imagine how they are cheating their customers.

The reason is they are giving this connection from a Transmitter which is fitted in near by Society named Ambanagri Society Dhanori. This has got limited bandwidth. Hence only 6 to 7 Conection can me taken from there. But greedy Tikona has increased the customer base without increasing the Bandwidth. This is the main reason for fluctuation.

I have launched lot of complaints with respect to this speed fluctuations. They do someting for 2 Days to increase the speed and after that again the issue remains same. It is very clear they are doing it intentionally.

Hope posting this complaint in this site will help me with a permanent solution to this. I am fed up of Tikona customer care. They are hopeless.

Regards
Arun Nair
Complaint comments 
8 Comments

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Comments

Dear Arun,

Greetings from Tikona.

Please be assured that your concern listed June 8, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Reply
Dear Arun,

Greetings from Tikona.

Please be assured that your concern listed June 10, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Reply
Still no action is taken on this.. Still there s huge speed fluctuations.

Current speed
Download speed : 0. 3 Mbps
Upload speed : 0. 50Mbps
Ping : 66

Is there anyone looking into this seriously ?
Reply
Dear Mr. Nair,

Greetings from Tikona

With regards to your concern, our team member tried calling on your registered mobile number however there was no response.

We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Reply
My number is same. You can reach me on my registered number with Tikona.

Just to add I am still facing terrible speed issue during night after 9 PM daily. Speed during day time is fluctuating.
Reply
Still not resolved. Current speed is

Download : 0. 9 Mbps
Upload : 0. 2 Mbps
Ping 75

On top of it you people have closed my request. Unable to track it in my Tikona Selfcare.


Terrible services by Tikona. Complaint launched on 7June is still unrrsolved

Even this forum looks helpless..
Reply
Is there anyone looking into this.

Current speed is
Download : 0. 20 Mbps
Upload : 0. 60 Mbps
Ping : 67

Terrible service. Hope my 3 Months get over soon. So I get releaved by Tikona.
Reply
Till now it is unresolved. Speed last night was

Download: 0.4 Mbps

One of Tikona Engineer visited on 19th June afternoon, tried his luck for 2 hrs. After that he also gave up saying the speed is very slow and he is not able understand the issue.

While going he said that his Area Manager will come and resolve it on 20th June. Today is 21st June and till now no action has been taken on this.

Have never come across any such service provider. Hopeless Tikona !
Reply

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    +91 22 6119 1700 [Non Technical Queries]
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    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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