[Resolved]  Tikona Broadband Chennai — Internet

Address:

600125

Hello Sir/Madam, I would like to your notice, my Tikona Broadband internet connection (User ID [protected]), stop working from 9-Nov-2015. After that i complain for the same on 10-Nov-2015 (Complaint Number 1-[protected]) to your customer care no. (i.e. [protected]). They said it's major fault and will be resolved in next 24 hrs. Next day on (i.e. 11-Nov-2015) after 24 hrs when i tried to connect my Internet I get the same problem. Than again I called your customer care requesting for visiting your Engineer, As i figure out that there is a problem on access point from where i get my connection. But without listening my problem they again explain me the same that they have fault from their end and will be resolved in next 24 hrs and again gave me a new complaint no. i.e. 1-[protected]. Now on 12-Nov-2015 & 13-Nov2015 i again called your customer care for the same problem, and requesting for resolving it as soon as possible. Again i get the same comment from your executives that it will be resolved in next 24 hrs. On 13-Nov-2015, by evening internet started, and on the same night by 2 A.M it again stopped. I called next morning i.e. on 14-Nov-2015, this time when i explained the same thing then they understand that there is an issue on access point from where my LAN wire is connected. They register my complaint (1-[protected]), and assured me that in next 24 hrs, issue will be resolved and I will get the details about the Engineer in next 6 hrs who will be going to visit my house. Now it is 17-Nov-2015, I am still there neither i receive any message from tikona end nor any call from your engineer. From 9-Nov-2015 to 17-Nov-2015 I am without internet, I can't study properly I can't do any of my work just get stuck with your customer care executives comment that my problem will be resolve soon. Today after getting frustrated from your customer support team false promises I am pasting this complaint here in a hope may be some action will happen. Thanks and Regards, Ajay Kumar