[Resolved] Tikona — Broadband disconnection

[email protected]

from Delhi, Delhi

Address:

560003

Dear Sir,

My tikona ID: [protected]. I have requested to disconnect my account in April-2016 and not using your service from then. Also returned the modem to your Bangalore (Mathikere) technician Mr. Harish on 18/09/2016. I have paid all due amount of 2000 in September-2016. But you are sending me bill every month. I sinciarly request to send confirmation of disconnection and no due to my regestred email id.

Thanks in advance,
Manjunath

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Nov 28, 2016

Complaint marked as Resolved

Tikona confirmed that there is no due, only after showing all the email what they sent to my registered email id. I maid this complaint after getting a threatening call from their so called advocate "Nidhi Sharma". She even threatened to send me arrest warrant and block my all credit, debit cards, Passport, PAN. So initially I got scared. But after going through internet, I realized that this is money extracting technique. I suggest to all Tikona users who want to disconnect, please get no due confirmation. Keep all records even call made to Tikona customer care. Otherwise these Crookes never stop sending bills. I am great full to Consumer Complaint Team to resolve my issue in short time. Thank you team, keep this good service. Regards, Manjunath

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.
We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Nov 24, 2016

Updated by [email protected] Dear Sir,
Thank you for updating. I want to inform you that your technician (Mathikere, Bengaluru) Mr. Harish (Phone: [protected]) has collected the modem on 18/09/2016. I have attached the acknowledgement slip what he has given. I don't have any dues. I request send me NOC to my registered email ID.

Thanks,
Manjunath

Nov 26, 2016

Updated by [email protected] Dear Sir,

Kindly note that I have got confirmation that you have received modem from my premises. Below is the message from your forum.

[protected]Tikona Form Reply for Query[protected]---

Re: Please send confirmation for Disconnection
Unread postby TikonaCare » November 25th, 2016, 9:43 pm

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we have checked and found that your account has been terminated also the devices have been recovered from your premises.

Currently the Full & Final Settlement calculation of your account is in progress and you will be communicated to you on your registered email id.

For any further issues/queries, you can contact us on our Customercare number[protected].

Regards,
Tikona Care.

[protected]Tikona Form Reply for Query[protected]---

Also in August you have given me waiver of Rs.1000 outstanding bill of Rs.3252.59 Below is the mail copy.

[protected]Tikona Waiver mail[protected]
Tikona.[protected]@tikona.in
Aug 16

to me
This is a system generated email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer,

This is with reference to your request regarding waiver.

We have investigated your waiver request, now your total outstanding amount is Rs.3252.59/- . We would like to inform you that we will provide you the waiver of Rs.1000.00/- if you ready to the pay the remaining billing amount of Rs. 2252.59/- and after making the payment, kindly contact in customer care via call or send an email from registered email ID to process this waiver.

In order to provide prompt and immediate attention you may call us at Customer care no[protected]. For faster access to Technical Support desk, call on[protected]*from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

[protected]Tikona Waiver mail[protected]

Also I have paid the due amount after waiver. Below is payment acknowledgement mail from your system.

[protected]Payment acknowledgement mail[protected]
Dear Subscriber,

Thank you for your Tikona payment. Find below the details:

BAN :
[protected]
Payment Amount (Rs Ps):
2253
Payment Date :
[protected]
Payment ID :
1-[protected]
Transaction ID* :
[protected]TPC[protected]
Payment status :
SUCCESS
Please note -
. Validity of this receipt is subject to the realization of payment.
. Quote your Transaction ID* for any queries relating to this payment request.

[protected]Payment acknowledgement mail[protected]

So considering all above details, i have no dues.Please send me NOC from you and Please don't send me any bills henceforth.

Thanks,
Manjunath

Verified Support

Nov 28, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.
As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.