[Resolved]  Tikona — Broadband - no speed after 9pm

Dear all,

User id: [protected]

My complaint id : 1-[protected] is still unresolved. The speed fluctuations is still there. During night after 9 pm speed goes down below 1 mbps. Its like someone is switching off the server at 9 pm. I have been repeatedly complaining about the same but no resolution.

The back end team always says they will monitor the same from back end and get the same resolved at the earliest. Even one of you engineer visit on 23rd may did not helped.

Just want to understand if anyone is looking into customers complaint seriously?

Worst part is now the speed fluctuations has started from morning itself.

Please find below my previous complaints on the same issue. Which were closed without giving the resolution.Instead of tracking the speed for at least 24hrs to 48 hrs, the technical team just check the speed once during the day when the speed is little better. Accordingly they just close the complaint saying resolved.

1-[protected]

1-[protected]

1-[protected]

1-[protected]

Hope i will get some help from here.

Regards