Tikona Broadband Service — No internet service for fresh connection - very rude & worst response from sr. Executive - vijay

Dear Subscriber,

Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY2971 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on May 25, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY2971 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

My issue not yet resolved till today from Tikona side.
Then how my complaint status shows resolved, please clarify.

I request you to close my connection and reimburse my paid advance payment immediately.
Tikona user ID already mentioned in payment receipt. (i.e. [protected]). It show how sincere Tikona peoples reading customer complaints.

I need no excuse. Shut down Tikona internet service and refund my advance.

Status us on today,

[protected] Executive - Dheeraj - Emp ID: 4063 - Forward call to Sr.Executive - Subodh - I explained to diconnect my internet connection and refund balance paid amount immediately - Purposefully disconnected my call.

[protected] Sr. Executive - Sandeep - I strictly told to disconnect my internet connection and refund balance paid amount immediately - Denied to do the same.

[protected] Executive - Pavan - EMP ID: 4313 - Forward call to Sr. Executive - Vinit - Emp ID: 4521 - Generated request to disconnect my internet connection Ref.No.[protected] & replied that as per policy no refund.

COULD YOU TELL ME YOU ARE PURPOSFULLY CHEATING CUSTOMER LIKE ANYTHING.
COLLECTING 3 MONTH PAYMENT AS ADVANCE AND NOR PROVIDING INTERNET CONNECTION AFTER NUMEROUS FOLLOW UP FROM 22-MAY-2016 TO 3-JUNE-2016 (ALMOST 11 DAYS) THEN SIMPLY REPLYING THAT NO REFUND.


I WANT TO WRITTEN RESPONSE ON THE SAME IMMEDIATELY OR ELSE I WILL PROCEED TO FILE FIR AND FURTHER ACTION VIA CONSUMER COURT AND WILL SUBMIT ALL RECORDED TELEPHONIC CONVERSATION AS EVIDENCE.