[Resolved] Tikona — Charging for Internet services which i have not used at all

nikhilnadal

from Chennai, Tamil Nadu

Address:	560060
Website:	www.tikona.in

I have not used Tikona broad band since i have moved to Banglalore.
I had tried to transfer my connection from Pune to Bangalore but when TIKONA representatives visited my house, they declared that there is no network or connection feasibility at my area. Hence after waiting for 2 long months, i have sent mail to TIKONA and they have acknowledged the same, hence i have refused to take their connection.

My last usage of TIKONA was during month of march and i have cleared all the payments for my usage.
I have sent so mails before to discontinue my connection after Tikona representatives has regretted for connections in my area. They have informed that there is no network in my location in Bangalore.

My payment has always been prompt every month and you can verify all my historical payment records for the same.

Today i am saddened that TIKONA has sent me the legal notice inspite of so many calls and email communications that have happened and its very clear that the mistake has happened from TIKONA . I request you to please recheck all the records and my old email correspondence for better understanding. I have attached all email correspondence for your perusal.

I request some body to help me out on this that this kind of harassment should not happen to customers.

I want them to immediately acknowledge that due to their technical failure that no connection was established hence i am not responsible for the same.
They must immediately cancel all my bills and acknowledge that i need not pay any money for the same. I also would like to claim compensation for the mental harassment they had put me for 4 months continuously by sending payment reminders.

Regards.
Nikhil M
[protected]

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May 17, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Murali,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Dec 09, 2016

Updated by nikhilnadal Dear Sir,

Thanks for the reply. I want to know the status on my complaint now. Everyday i am getting calls from Tikona Legal dept .An Advocate spoke to me on 09-Dec-2016 and informed he is calling form Delhi high court and pay the pending amount within 1 PM or he will forward my case to the Delhi high court and take police action. He used [protected] this mobile no. It is100% Threatening without understating my actual case and problem.

Request you to take it up immediately.

Verified Support

Dec 12, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Murali,

Greetings from Tikona.

We have checked and found your account has been terminated as per you request and the payment of Rs.2, 375.00/- has been credited against your account.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dec 19, 2016

Updated by nikhilnadal I have made the payment due to threats from you. I want the refund. I will raise this issue in all forums till i get justice.