[Resolved] Tikona — Charging for no usage | |||||
I am highly disappointed, feelling mentally harrased from Tikona Team Tikona guys are worst service providers, insane people with no mind, can not understand what customer service is. I have terminated my service/relations with tikona 4 months back, and Tikona people are sending me bills and harassing me by calls, SMSes for my Bill Payment for no usage. I have already disconnected my Tikona connetction by reporting for disconnection from customer care and Tikona support staff in Indore. But the frustrating part is that they are not terminating my connection and sending me bills. Why should I pay them. If timely action from Tikona is not taken, your company will be in soup! I have clearly unsubcribed(Terminated) to Tiokana services through the customer care of tikona 4 months back. Since than every day i am getting the calls from tikona, do'nt know for what reason, in every call i told to disconnect my services many times but again the next day I get call in which I say same thing but they ask for payment. I have already mailed them on Thu, Jun 9, 2016 at 2:07 to all tikona id available on its website, but than also no response on that mail, infact they are saying that termination request is under process but you have to pay bills. I have told in 20-30 calls clearly that I do not want tikona services or any contact from tikona team, i have cleared all my dues/payable/bills with Tikona. Tikona team is mentally harassing me by calling me again and again to know the techincal issue i am facing, which i am not. I just do not want your services any more I have cleared all my dues'. But i got a call from Tikona that i have Rs500 surplus with Tikona, so i can use that amount. But i discarded the option as i do not want to have any relation or services with tikona. Than also you guys started my services without my consent. I have also called your people in 'Indore Tikona Team' to cancel my connection and take your device. Than also your team have done nothing. I have told Tikona team in 20-30 calls that kindly disconnect my services, but rather you sent me a bill Rs467.86 due on 10/06/16. This is the last warning i am giving you guys, i do not want your services, i have already told many time please disconnect my services as i am not using you services. You guys are pathetic and doing fraud with customers, if timely action is not taken from Tikona, than you guys will have to face the music! Kindly disconnect the services of account - Mr. NARESH GUPTA 148-TELEPHONE NAGAR, INDORE NEAR- KANADIA ROAD INDORE, MP - 452011 Last Billing Account Number[protected] Phone Number- [protected]. Was this information helpful? | |||||
Aug 29, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jul 08, 2016 Tikona Digital Networks Customer Care's response Dear Arppit, Greetings from Tikona. Please be assured that your concern listed July 7, 2016 has been noted and our team is working on addressing the same. Regards, Tikona Care Verified Support Jul 12, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Gupta, Greetings from Tikona. With regards to your concern, we confirm that your disconnection request is in process. Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
 3 Comments | |||||
Comments
The issue is still not being resolved! Tikona is fraud, big time time who harasses the people
The issue remains same, why should i pay for the bills as i have not opted for your services. I have already cancelled my connection, but Tikona have started my connection without my consent. I have not applied for connection. So why i am being harassed by Tikona for paying the bills for the services i have not used. Kindly cancel my bill, kindly stop cheating people and stop doing frauds and harassment of customers.
It's my earnest request to Indian government to ban this fraud service provider, as i am being mentally harassed by Tikona for false bills payments. I have complained more than 40 times since 6 months, but the issue is still not solved. Its a shame on the company management as they are making fool of Indian customers and its laws based on the pathetic harassment which i and thousands of Tikona Customers have faced. Proof is the long complaints list against Tikona on this and so many other websites - " With the same complaint, forcefully bit terminating the connection or harassing the customers". If this issue is not being resolved in coming week, than i will launch a social media campaign highlighting the harassment done by tikona to customers based on real Tikona fraud cases!
Last Billing Account Number[protected]
The issue remains same, why should i pay for the bills as i have not opted for your services. I have already cancelled my connection, but Tikona have started my connection without my consent. I have not applied for connection. So why i am being harassed by Tikona for paying the bills for the services i have not used. Kindly cancel my bill, kindly stop cheating people and stop doing frauds and harassment of customers.
It's my earnest request to Indian government to ban this fraud service provider, as i am being mentally harassed by Tikona for false bills payments. I have complained more than 40 times since 6 months, but the issue is still not solved. Its a shame on the company management as they are making fool of Indian customers and its laws based on the pathetic harassment which i and thousands of Tikona Customers have faced. Proof is the long complaints list against Tikona on this and so many other websites - " With the same complaint, forcefully bit terminating the connection or harassing the customers". If this issue is not being resolved in coming week, than i will launch a social media campaign highlighting the harassment done by tikona to customers based on real Tikona fraud cases!
Last Billing Account Number[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Regards,
Arppit Guppta