[Resolved] Tikona — Cheating customer support

Kathircts

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 600091
Website:	Customer care

I'm using the Tikona network for past three months, from last week Internet was not working and I have customer care they've messaged me automatically resolved but still facing the issue. im so worried because for paying the bill they've called me but for technical support call waiting for more than 15 mins.
Is there any way to disconnect from Tikona service ? I'm totally dissatisfied with this network and I'm not going to refer to any of my corporate friends.

Message from customer support::
Dear Customer, your reference no 1-[protected], please keep your adaptor/Wifi Router powered ON for better diagnosis. You will receive an update in next 2 hrs.

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Nov 13, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Oct 01, 2016

Updated by Kathircts Till now I'm not able to speak any of the technical support team or backend team

Verified Support

Oct 03, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Oct 10, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care