[Resolved]  Tikona — Closing of connection

Address:

Bangalore, Karnataka

Hi, My user id is : [protected], I raised request for closing of connection on 17th September 2014 but still not close/terminated till date I got calls from tikona for confirmation but unfortunately i missed the call and as per talk to customer care on 28 September 2014, i sent a mail to customer care from my registered mail id saying " I want to cancel the connection and take the mail as final confirmation as i may not able to answer call for confirmation " The mail has been acknowledged by auto reply mail and then got another mail saying request has been forwarded to concern department for closing of connection and account will be terminated, but nothing happen I called customer care on 18 October 2014 when i received the bill again for the period of 15 Oct 2014 to 14 Nov 2014 asking if i raised the request for cancellation then why the bill has been generated, person said he will escalate the issue and the account will be terminated in 2 working days... nothing happen I called again on 24th or 25th Oct 2014 and explain the issue, person said i have escalated the issue and the account will be terminated in 2 working days, still nothing happen I still didn't get any confirmation call or mail from TIKONA that my account is terminated, i called again today and the person said it will be done by tomorrow as he also escalated the issue to concern department My question to the concern department of TIKONA 1. How many working days do you need to terminate the connection were in another case it required only 1-2 days to get the new connection from TIKONA 2. What if somebody has to leave city permanently and still given one month prior notice to terminate the connection and collect the device and finally the person left the city because of no response from TIKONA then who is responsible for the loss of device and who bare the cost.