Tikona — Complaint against the internet company Tikona

Address:

Bangalore, Karnataka

My Customer Id: [protected] 1.We took Tikona Internet connection on 3rd of May. Right from the first day itself we are facing the internet connect problem. We are not even able to access Tikona login page through our customer ID [protected] on regular basis. We complained more then 20 times about this but we Did not get solution. 2.We had taken connection for our Office purpose but we are not even able to access our email [protected]@greenmapple.com through www.greenmapple.com/webmail neither our Company website www.greenmapple can’t get open through Tikona Internet connection. I registered another complain on 13th May but got no technical help. We get the error “issue of port no 2096, 2095 not working”. It is infact the Worst internet connection and there is not Customer care support to resolve your issues that you face through this internet connection problem. The Issue of Internet connection remains unresolved. On 14th again Talked with Customer care executive by the name Mr. Atul….He mentioned of there being software issue that would be resolved by evening…If not resolved a Technician would definitely be sent on 15th morning sharp 10:00 AM. No Technician turned up even by 11:30 AM on 15th May. When I called back to Customer care again at 11:30 AM the same day, The customer care executive by the name Ms Kiran said no such issue was raised yesterday(14th May). ‘The Issue is being raised now’. Unsatisfied by her assurance We Talked to her superior Mr. Suzan…Mr. Suzan gave assurance that problem will be rectified by 16th evening latest… When will this problem finally be over?….I don’t understand. You either provide me a good, reliable, reasonable, workable connection or take away your connection back immediately and refund my money back.