Tikona — Complaint against tikona broadband connection no.[protected], not disconnecting | |||||
I am having a Broad Band connection of Tikona Digital Network, I was getting very poor speed and problem not solved despite my repeated complaint as well as Appeal to Mr J.Nair. Hence I have requested for disconnection vide my request acknowledgement no. 1-[protected] on 03.09.2015. They are not making disconnection despite my repeated request by email/customer care, acknowledgement number of some are 1-[protected] dt 30.10.15, 1-[protected] dt 04.11.2015. In violation of norms prescribed by TRAI, they are not disconnecting my connection and charging bill without proper services. I could also not take connection of any other service provider due to the same and forced to use very poor services of Tikona. You are requested to make justice with a poor consumer and take stern action against Tikona for not making disconnection. JANARDAN PRASAD SRIVASTAVA, A 1339/5 INDIRA NAGAR, LUCKNOW - 226016. [protected], [protected] Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Shrivastava,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.inRegards
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.inRegards
Regards,
Tikona Care
Thanks to .https://www.consumercomplaints.in due to their efforts Tikona Broadband has informed me about disconnection. But one issue is still Unsolved - I had requested the Tikona BB for disconnection on 03.09.2015 but the disconnection made on 14.12.2015, say more than 3 months, during the period I was forced to use their 3rd graded services, the said service provider has violated the norms of TRAI.
Due to the intentional delay made by Tikona in disconnection, they can not charge any bill for the period of over delay, hence they should refund me the amount paid by me to them for the period of Over delay.
janardan
Due to the intentional delay made by Tikona in disconnection, they can not charge any bill for the period of over delay, hence they should refund me the amount paid by me to them for the period of Over delay.
janardan
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Dec 8, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care