[Resolved] Tikona — Connection close and incorrect bill | |||||
Hi Sir, My name is Sudeepta Majhee was using Tikona internet service with User ID: [protected]. On 17th July 2015 I requested for connection close with request id 1-[protected]. I cleared all bill amount till 14th July 2015 (as my billing cycle was 15th-14th) and I was expecting a bill for the duration of 15th July 2015-29th Jul 2015. Because my last access of internet was 29th July 2015 and it was communicated by tikona customer care executives that I 'll get the bill till my last access date. Now I got a mail for final bill as Rs 991.00 till 23rd Aug 2015 and every month they are adding Rs 100.00 fine in bill. I have mailed them 10 times and called 20 times to tikona customer care call number[protected]. The IVR system is saying we 'll call back within 48 hrs, but no one is calling me back. Now have started threatening call from [protected] number. I have also returned their rooftop device, modem, adapter and cable. And send them the receipt given by the person sent by Tikona. The work order for this is 6487072. Note: Also mailed their Appellate Authority 2-3 times, but still i am not getting any solution for this. Was this information helpful? | |||||
Oct 7, 2017 Complaint marked as Resolved thanks Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Majhee,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
My name is vinod kumar. I was using Tikona internet service with User ID: [protected]. On 15th May 2015 I requested for connection close, i have sent mail to [protected]@tikona.in and got call from them and told them to disconnect. even after one month they have not disconnected so i sent mail again on 29th June and told them to disconnect(i have mail proof for all these).but still they didnt disconnect and i got a mail for final bill as Rs 1116.00 till 06rd Aug 2015 .i called many times to tikona customer care call number[protected]. The IVR system is saying we 'll call back within 48 hrs, but no one is calling me back.you can even check when i lost used internet(plz check with my USER ID when i have last consumed data). now i am getting call from [protected] that they are going to file a case.
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Greetings from Tikona.
Please be assured that your concern listed Oct 17, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care