Tikona — Connection not yet disconnected. | |||||
I had requested a disconnection of my Tikona Broadband connection on 16th Feb 2016. I asked them that the connection be disconnected from 26th Feb (my billing cycle had been from 26th to 25th). I have called them several time since than, to disconnect my connection but the connection is not yet terminated. Customer Care said that it would be automatically terminated in lack o[censored]sage. Each day I'm receiving a sms that usage will be charged at 5paisa/MB. Even though I have removed the device (Antenna) I'm noticing a usage of about 6.5GBs since 26th Feb (attached). Additionally they have generated a Bill against my usage of Rs. 479.83 1. As per customer care the connection will only be terminated once there is no usage. but looking at the data usage details, it does not seem likely. 2. I asked them to terminate the connection on 26th Feb, Still they have not terminated the connection. If a consumer no longer wants to use a service, shouldn't the service be terminated immediately? Why wait for "No Usage"? Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
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http://lawrato.com/ask-a-free-question
kindly contact these people they will help
Forward this to as many as consumers as possible
http://lawrato.com/ask-a-free-question
kindly contact these people they will help
Forward this to as many as consumers as possible
Dear Abhishek,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Tikona,
I don't understand what "extra" bit did you do now which was not done earlier.
"If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps."
The above quoted line is exactly what I was told by Customer Care in Feb itself. I still receive sms along the same line.
When should I expect this connection to be permanently terminated?
I don't understand what "extra" bit did you do now which was not done earlier.
"If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps."
The above quoted line is exactly what I was told by Customer Care in Feb itself. I still receive sms along the same line.
When should I expect this connection to be permanently terminated?
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Greetings from Tikona.
Please be assured that your concern listed Apr 30, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care