Tikona — Connectivity Issue

Address:

411028

Dear all,

User id: [protected]

My complain id and appeal id mention below

1. Request number is 1-[protected].
2. Request number is 1-[protected].
3. Request number is 1-[protected].
4. Request number is 1-[protected].

Appeal number:
1. Unique appeal docket number is 1-[protected].


I have taken the connection on 21-may-2016 from that day onwards, i am getting a speed problem, i tried there customer care number, but they are not connecting, after dropping several mails, received zero response from customer care or even appleate authority

The speed fluctuations is still there. During night and day. I have been repeatedly complaining about the same through emails but no resolution.

I received call from the back end team always says they will monitor the same from back end and get the same resolved at the earliest. Even not single visit of engineer at my premises.

My plan is bbm4m2000 in which i got 210gb of data @ 4 mbps speed after 1 mbps unlimited. I spent inr: 6130 advanced payment.

Please some one look into the matter. I want disconnection of the service. I dont want to continue with this provider.

Just want to understand if anyone is looking into customers complaint...