Tikona — Continuous disconnection

afasayan

Address:	Jabalpur, Madhya Pradesh, 482001
Website:	tikona.in

User ID - [protected] For the last 15 days I've been having continuous disconnections and low speeds - the connection hardly works during the day. This mostly happens during the time when I'm supposed to be getting my higher speed of 4mbps in daytime (8am-8pm) and every time I call the customer care they tell me the problem is with the main tower and it will be fixed in the next 24 hours. I ask them to fix the tower or if it can't be fixed then change it and it seems that they have never sent anyone to fix the tower. The net starts working for sometime and then disconnects or/and is giving just 2mbps/1mbps and even 216kbps speeds at times.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Ayan,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care