[Resolved] Tikona — continuous services and no resolution

Ahmed Muhammed

from Delhi, Delhi

Address:

102 Bhumi Classic, Mumbai City, Maharashtra, 401203

Hi team
I have been complaining about a technical issue that my services are not working as expected and for what i am paying like (Slow speed, frequent disconnection, network conjunction) since march 1st week i have been calling to resolve the issue everytime i get an assurance will be taken care in 24 to 48 hours but u will be surprise to know till date 06/03/19 technician has not even visited till now, when i recevied my last bill i call again to a surprise manager spoke to me said u pay the bill in your next bill there will be a waiver adjustment will be done because tikona does not have a proper technical assistance in my area they accepted on recorded call, but till date no adjutment done since april my services work for a day or two and then i will not work for a week imagine do u think i will use the services and i received bill again but no resolution yet i gave them option to (Cancel, waiveoff) they gave me waiver off 200rs which i did not accept and told them to cancel since april almost 6 times i have request for a cancellation but everytime i have been told it will be done in 3-5 days now its neither cancelled and nor its working and bills are getting generated please give me more details now i want to take it further to court and sue them they are taking my time now i want compensation for email calls and pathetic service also

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Jul 6, 2019

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Jun 03, 2019

Updated by Ahmed Muhammed Hi Team

To your surprise its already shared but no response

Tikona AC - [protected]
Email- [protected]@gmail.com

I have been complaining about a technical issue that my services are not working as expected and for what i am paying like (Slow Speed, Frequent Disconnection, Network conjunction) Since March 1st week i have been calling to resolve the issue everytime i get an assurance will be taken care in 24 to 48 hours but u will be surprise to know till date 06/03/19 technician has not even visited till now, When i recevied my last bill i call again to a surprise manager spoke to me said u pay the bill in your next bill there will be a waiver adjustment will be done because tikona does not have a proper technical assistance in my area they accepted on recorded call, but till date no adjutment done since april my services work for a day or two and then i will not work for a week imagine do u think i will use the services and i received bill again but no resolution yet i gave them option to (cancel, Waiveoff) they gave me waiver off 200Rs which i did not accept and told them to cancel since april almost 6 times i have request for a cancellation but everytime i have been told it will be done in 3-5 days now its neither cancelled and nor its working and bills are getting generated please give me more details now i want to take it further to court and sue them they are taking my time now i want compensation for email calls and pathetic service also