Tikona — Delay in refund Money | |||
My Tikona broadband connection ([protected]) was deactivated somewhere in Feb 2015 and i submitted all my device (Modem +other accessory) on March 2015. I also got an full and final email from Tikona on 25th March 2015 and there was no due pending from my side, however there was a amount of rupees 1300 pending from Tikona and i have been told that after 2 Month i.e. 25th May, you will get your advance rental back to your billing address. Now its been 28th May, but i haven't received any payment from Tikona and when i called Tikona on 25th May, the customer care told me you will have to wait another 3 days and you will get your money back. Unfortunately i haven't received my money yet after 3 days. Could you please tell me why you are not refunding my adv. rentel and what is causing the delay ? Was this information helpful? | |||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
It's been more then 3 Month now and still your team is working. Not sure probably when this time will be over and i will get my money back. Do you have some tentative timeline by when i would get my money back.
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Again you are not talking about my refund money rather you talking about other non-sense stuff. I know what you said in last comment. Could you please clarify by when i will get my Money back which is approx. 1300 INR. I know you are not going to talk about this topic.
I would request every individual, do not go with Tikona service as they are totally unprofessional and will never ever give your money back in case you pay him as advance rental.
I would request every individual, do not go with Tikona service as they are totally unprofessional and will never ever give your money back in case you pay him as advance rental.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed May 28, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care