[Resolved]  Tikona — Didn't receive the speed according to the plan and harassment calls

Address:

Bangalore, Karnataka

I used to have a tikona Broadband connection for few months the speed and connectivity is fine. From mod Dec 2013 the speed has gown down. I used to complain, they used to say after 4-5 days it is fixed, speed will be fine for few days and again same story. Once in end of Jan 2014 or first weeks of Feb I said to terminate the connection since I am not happy with the speed, They escilated the call to someone higher, they convinced me to give a chance, I continued. But the problem started again. This time I started taking screen shot of the speed test they provided before every use. At the end of the month I asked them to terminate the connection, and also informed that I am not interested in paying the whole bill as I never received the full 2mbps speed. Initially they said they will look into it, but they have generated the bill for full amount. I sent tree mails asking to look into the same, but no response to the email, So I called the CC today now they are saying that since the connection is inactive now they cant do any thing, I have to pay the whole bill. They also called me to return the adapter, I informed to send the person any time but no one came in to take it back.