Tikona Digital Networks — Not working as per service agreement | |||
I got the connection on 2nd of feb14 for 2950 INR in the period of 3 months. Since my connection day i am not able to use more than few min as per their commitment of 2GBPS till 20GB and 512 MBPS o[censored]nlimited post usage.I have called for disconnection and refund they said if i go disconnection i have to pay more 1500 for disconnection and other charges etc. But still i am with my subscription period. The customer support is very worst always use to say switch off and on the modem switch then check etc. I want some good solution for this i am wishing to disconnect this worst system and refund for me or recommend to move further ahead to impact them. Was this information helpful? | |||
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Mar 17, 2014 Updated by Hari Raman My tikona connection user name -[protected] and also all my complaints got closed automatically without getting solved by service personal and updates of each customer care personal is very stupid. | |||
 4 Comments | |||
Comments
Hello,
The problem is not from Mar 17th and its from Feb2 ( My first day of subscription ) today is my 49th day of 3 month subscription period still am not able to use 2GBPS speed and not more 350MBPS. I can say the connection not yet installed but my subscription simply getting elapsed without using.
I last 48 days i have pinged login page more than 500 times to login but its opened. I have 15 speed test screen shots to show u people speed of 4G technology in 350 MBPS )
I have called more than 28 times to customer care and my maximum call duration with you people was 75 min in single call. Now am look like expert to give useless remedies like your technical support teams ( 2 min switch off device, Reboot the systems ) . I can work your technical support team without any training.
I knew its part of your technical issue and i want my full money back in my account. So, do the needfull and i dont want to waste my time no more with Tikona.
The problem is not from Mar 17th and its from Feb2 ( My first day of subscription ) today is my 49th day of 3 month subscription period still am not able to use 2GBPS speed and not more 350MBPS. I can say the connection not yet installed but my subscription simply getting elapsed without using.
I last 48 days i have pinged login page more than 500 times to login but its opened. I have 15 speed test screen shots to show u people speed of 4G technology in 350 MBPS )
I have called more than 28 times to customer care and my maximum call duration with you people was 75 min in single call. Now am look like expert to give useless remedies like your technical support teams ( 2 min switch off device, Reboot the systems ) . I can work your technical support team without any training.
I knew its part of your technical issue and i want my full money back in my account. So, do the needfull and i dont want to waste my time no more with Tikona.
Hello,
Still my useless tikona connection is not ready to since my connection day from feb 2. 55 days over still i am begging the customer care to resolve the issue. So, i don't want to do the stupid thing again. So arrange my refund of the subscription amount and take your [censored]ing worthless system for me. I am very much frustrated of calling again and again to the customer care and visit o[censored]seless solutions from the engineer to keep the system on for half an hour to work.
If you doing a good service to other customers do me the refund for the connection. I dont want to go for consumer court with this silly tikona.
Regards
Hariraman.S
Still my useless tikona connection is not ready to since my connection day from feb 2. 55 days over still i am begging the customer care to resolve the issue. So, i don't want to do the stupid thing again. So arrange my refund of the subscription amount and take your [censored]ing worthless system for me. I am very much frustrated of calling again and again to the customer care and visit o[censored]seless solutions from the engineer to keep the system on for half an hour to work.
If you doing a good service to other customers do me the refund for the connection. I dont want to go for consumer court with this silly tikona.
Regards
Hariraman.S
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Mar 17, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care