Comments
I also received bad response from tikona see my complaint.
Sir,
I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.
I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.
There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.
Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.
I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.
My Account Tikona A/C [protected] (Delhi).
We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.
I would like consumer court look into the issue and resolve.
Thanks
Sir,
I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.
I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.
There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.
Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.
I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.
My Account Tikona A/C [protected] (Delhi).
We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.
I would like consumer court look into the issue and resolve.
Thanks
Dear Mr. Khandekar,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
shishir khandekar
To [protected]@tikona.in 07/07/15 at 11:17 AM
Manager,
My request to discontinue internet service for ID [protected] from today Dt.[protected] .
shishir
[protected]------
On Wednesday, 8 July 2015 2:42 PM, "Tikona.[protected]@tikona.in" wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. Khandikar,
Greetings from Tikona!
This is with reference to your e-mail regarding disconnection of your Tikona broadband service for Service ID- [protected],
As per our telephonic conversation on [protected], we have registered the Disconnection request in your account. You will receive call from our concern team within 24 hours on your register mobile number."
Kindly note that the disconnection and the full-final settlement of the account will be processed with- in 45 days from the date of disconnection request received however you will not liable to make unnecessary payment, because the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later.
Also note that, post disconnection of your account; you will receive full and final settlement email wherein we will provide you the contact number of our engineer for CPE collection.
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.
Regards,
Sapna Mohanraj
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona.[protected]@tikona.in
To [protected]@yahoo.co.in 07/09/15 at 4:16 PM
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHISHIR KHANDIKAR,
With reference to the complaint no. 1-[protected], we were trying to reach you on your mobile no. [protected] which is registered with us but you were not reachable.
We tried calling you as we wanted to share some updates regarding your complaint.
We will certainly try calling you later, request you to please attend call originating from no. [protected] (For Commercial) or [protected] & [protected] (For Technical).
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.
You can also write to us at [protected]@tikona.in
Regards,
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona.[protected]@tikona.in
To [protected]@yahoo.co.in 08/11/15 at 6:14 PM
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHISHIR KHANDIKAR,
Service disconnections has been initiated for You Tikona User ID [protected] as per your request .
You will not be able to use the Services now .
You will not be charged any Recurring /Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off .
Please note that a penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed .
Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona Digital Networks
To [protected]@yahoo.co.in 08/28/15 at 4:49 PM
Friday, Aug 28, 2015
Tikona
Dear Subscriber,
Greetings from Tikona!
We valued your patronage & missed you on our Broadband Network .
We would not want you to stop using our Broadband Services – just yet . Here is an exclusive offer for you – Trust us you do not want to miss this .
You can continue using Tikona Broadband for just Rs. 999 . Below is plan details – Just for you
Plan Charges (one time) : Rs.999 + Service Tax
Bundled Usage (GB) : 20GB
Download Speed Upto 4Mbps
Validity 12 Months
Even more, if you subscribe to above exclusive plan,
(a) We will Reactivate your Broadband Services with above Tariff plan and ensure end to end flawless testing of your wireless link .You can continue to use Tikona Broadband in addition to any other Broadband you may be using.
(b) We will waive-off plan charges, if applied, post your last usage date
To Subscribe Click Here
Hurry . Offer valid till 3rd September 2015.
This is an invitation only offer applicable to your Service ID [protected] . Please do not forward this e-mail as it carries your personalised link.
Happy Surfing
Tikona Care
[protected][protected]
Here they traped me.
[protected][protected]
shishir khandekar
To Tikona_Email 08/28/15 at 6:51 PM
Mr.Manager
I do not agree to adopt this plan.
I allready discontinue this id [protected]. why send me offer for this id.
i have to go for consumer forum or grivence.
reply and immediate to inform me about disconinuation of my [protected] id services.
shishir
[protected][protected]
shishir khandekar
To Tikona_Email 10/01/15 at 10:49 AM
Hide original message
On Tuesday, 7 July 2015 11:17 AM, shishir khandekar wrote:
Manager,
My request to discontinue internet service for ID [protected] from today Dt.[protected] .
shishir
[protected]------
shishir khandekar
To Tikona_Email 10/01/15 at 10:52 AM
Hide original message
On Friday, 28 August 2015 6:51 PM, shishir khandekar wrote:
Mr.Manager
I do not agree to adopt this plan.
I allready discontinue this id [protected]. why send me offer for this id.
i have to go for consumer forum or grivence.
reply and immediate to inform me about disconinuation of my [protected] id services.
shishir
[protected][protected]
shishir khandekar
To [protected]@tikona.in 10/30/15 at 6:20 PM
Mr. Manager,
I allready closed my [protected] service id and also received call from your company to disconinue that service for same two or three month back.
But till date you are sending me bill sms on my mobile.
I could not open [protected] id and selfcare for that id. How can i see this.
Please send me reply or i have to complaint in consumer forum.
shishir khandekar
[protected][protected]
shishir khandekar
To Tikona_Email 11/01/15 at 5:30 PM
Mr. Manager
Now you are cheating me.
shishir
Show original message
B[protected] .pdf
[protected][protected][protected]-----
shishir khandekar
To Tikona_Email [protected]@tikona.in Nodal Gujarat Collections Forum Administrator and 2 more... 11/02/15 at 11:43 AM
Mr.Manager
I do not agree to adopt this plan.
I allready discontinue this id [protected]. why send me offer for this id.
i have to go for grivence.
reply and immediate inform me about disconinuation of my [protected] id services.
Show original message
[protected][protected][protected]--
shishir khandekar
To Tikona.[protected]@tikona.in 11/02/15 at 12:05 PM
how can you send offer to discontinued connection
[protected]
shishir khandekar
To Tikona.[protected]@tikona.in Mar 2 at 6:09 PM
After this e-mail you send me offer. for [protected]
Hide original message
On Tuesday, 11 August 2015 6:14 PM, "Tikona.[protected]@tikona.in" wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHISHIR KHANDIKAR,
Service disconnections has been initiated for You Tikona User ID [protected] as per your request .
You will not be able to use the Services now .
You will not be charged any Recurring /Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off .
Please note that a penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed .
Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
[protected]-----
Show original message
2 AttachmentsView allDownload all
11aug15 .png
25augto1stoct-2015
[protected][protected]-----
shishir khandekar
To Tikona_Email [protected]@tikona.in [protected]@tikona.in Nodal Gujarat Forum Administrator and 2 more... 11/03/15 at 12:09 PM
Mr. Manager,
You harrsed me sunday 1st nov. noon at 2.30 p.m. but not
any e-mail or phone call . Allready 24 hrs. passed.
shishir
Reply
[protected]---
shishir khandekar
To Tikona_Email [protected]@tikona.in 11/03/15 at 12:10 PM
Yet my issue pending for discontinued connection bill.
Show original message
B[protected]
[protected][protected]
Collections
To [protected]@yahoo.co.in Mar 11 at 2:07 PM
Dear Subscriber,
With reference to your Tikona broadband User ID [protected] Please note that your rentals have been stopped as on 15-Dec-15. Your outstanding on the account is Rs. 1038.86.
Post 15-Dec-15, you will not be charged rentals henceforth, unless if services are used, you will be charged at 5paise/MBs (excluding service tax) @ a speed of 4Mbps.
Once you have paid the outstanding, you can call or write to us if you wish to restore your rental plan.
We have provided you an option to get connected to our specialized desk automatically when you call. This desk is skilled to provide you immediate support on your billing or technical queries, if any.
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. Our Specialized desk will be glad to assist you.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
· Online Payment: Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment
· Pay TM: Pay your bill through Pay TM by visiting https://selfcare.tikona.in/, enter login Details, Click on Bill Payment > Enter Amount > Select Pay TM Wallet > Proceed for payment.
· Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.
· Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location
· Home pick-up facility: Pay at your doorstep, you can now pay cash or handover Cheque / Demand draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment
Please ignore if already paid
Regards,
Customer Care
Tikona Digital Networks
To [protected]@tikona.in 07/07/15 at 11:17 AM
Manager,
My request to discontinue internet service for ID [protected] from today Dt.[protected] .
shishir
[protected]------
On Wednesday, 8 July 2015 2:42 PM, "Tikona.[protected]@tikona.in" wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. Khandikar,
Greetings from Tikona!
This is with reference to your e-mail regarding disconnection of your Tikona broadband service for Service ID- [protected],
As per our telephonic conversation on [protected], we have registered the Disconnection request in your account. You will receive call from our concern team within 24 hours on your register mobile number."
Kindly note that the disconnection and the full-final settlement of the account will be processed with- in 45 days from the date of disconnection request received however you will not liable to make unnecessary payment, because the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later.
Also note that, post disconnection of your account; you will receive full and final settlement email wherein we will provide you the contact number of our engineer for CPE collection.
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.
Regards,
Sapna Mohanraj
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona.[protected]@tikona.in
To [protected]@yahoo.co.in 07/09/15 at 4:16 PM
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHISHIR KHANDIKAR,
With reference to the complaint no. 1-[protected], we were trying to reach you on your mobile no. [protected] which is registered with us but you were not reachable.
We tried calling you as we wanted to share some updates regarding your complaint.
We will certainly try calling you later, request you to please attend call originating from no. [protected] (For Commercial) or [protected] & [protected] (For Technical).
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.
You can also write to us at [protected]@tikona.in
Regards,
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona.[protected]@tikona.in
To [protected]@yahoo.co.in 08/11/15 at 6:14 PM
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHISHIR KHANDIKAR,
Service disconnections has been initiated for You Tikona User ID [protected] as per your request .
You will not be able to use the Services now .
You will not be charged any Recurring /Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off .
Please note that a penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed .
Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona Digital Networks
To [protected]@yahoo.co.in 08/28/15 at 4:49 PM
Friday, Aug 28, 2015
Tikona
Dear Subscriber,
Greetings from Tikona!
We valued your patronage & missed you on our Broadband Network .
We would not want you to stop using our Broadband Services – just yet . Here is an exclusive offer for you – Trust us you do not want to miss this .
You can continue using Tikona Broadband for just Rs. 999 . Below is plan details – Just for you
Plan Charges (one time) : Rs.999 + Service Tax
Bundled Usage (GB) : 20GB
Download Speed Upto 4Mbps
Validity 12 Months
Even more, if you subscribe to above exclusive plan,
(a) We will Reactivate your Broadband Services with above Tariff plan and ensure end to end flawless testing of your wireless link .You can continue to use Tikona Broadband in addition to any other Broadband you may be using.
(b) We will waive-off plan charges, if applied, post your last usage date
To Subscribe Click Here
Hurry . Offer valid till 3rd September 2015.
This is an invitation only offer applicable to your Service ID [protected] . Please do not forward this e-mail as it carries your personalised link.
Happy Surfing
Tikona Care
[protected][protected]
Here they traped me.
[protected][protected]
shishir khandekar
To Tikona_Email 08/28/15 at 6:51 PM
Mr.Manager
I do not agree to adopt this plan.
I allready discontinue this id [protected]. why send me offer for this id.
i have to go for consumer forum or grivence.
reply and immediate to inform me about disconinuation of my [protected] id services.
shishir
[protected][protected]
shishir khandekar
To Tikona_Email 10/01/15 at 10:49 AM
Hide original message
On Tuesday, 7 July 2015 11:17 AM, shishir khandekar wrote:
Manager,
My request to discontinue internet service for ID [protected] from today Dt.[protected] .
shishir
[protected]------
shishir khandekar
To Tikona_Email 10/01/15 at 10:52 AM
Hide original message
On Friday, 28 August 2015 6:51 PM, shishir khandekar wrote:
Mr.Manager
I do not agree to adopt this plan.
I allready discontinue this id [protected]. why send me offer for this id.
i have to go for consumer forum or grivence.
reply and immediate to inform me about disconinuation of my [protected] id services.
shishir
[protected][protected]
shishir khandekar
To [protected]@tikona.in 10/30/15 at 6:20 PM
Mr. Manager,
I allready closed my [protected] service id and also received call from your company to disconinue that service for same two or three month back.
But till date you are sending me bill sms on my mobile.
I could not open [protected] id and selfcare for that id. How can i see this.
Please send me reply or i have to complaint in consumer forum.
shishir khandekar
[protected][protected]
shishir khandekar
To Tikona_Email 11/01/15 at 5:30 PM
Mr. Manager
Now you are cheating me.
shishir
Show original message
B[protected] .pdf
[protected][protected][protected]-----
shishir khandekar
To Tikona_Email [protected]@tikona.in Nodal Gujarat Collections Forum Administrator and 2 more... 11/02/15 at 11:43 AM
Mr.Manager
I do not agree to adopt this plan.
I allready discontinue this id [protected]. why send me offer for this id.
i have to go for grivence.
reply and immediate inform me about disconinuation of my [protected] id services.
Show original message
[protected][protected][protected]--
shishir khandekar
To Tikona.[protected]@tikona.in 11/02/15 at 12:05 PM
how can you send offer to discontinued connection
[protected]
shishir khandekar
To Tikona.[protected]@tikona.in Mar 2 at 6:09 PM
After this e-mail you send me offer. for [protected]
Hide original message
On Tuesday, 11 August 2015 6:14 PM, "Tikona.[protected]@tikona.in" wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHISHIR KHANDIKAR,
Service disconnections has been initiated for You Tikona User ID [protected] as per your request .
You will not be able to use the Services now .
You will not be charged any Recurring /Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off .
Please note that a penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed .
Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
[protected]-----
Show original message
2 AttachmentsView allDownload all
11aug15 .png
25augto1stoct-2015
[protected][protected]-----
shishir khandekar
To Tikona_Email [protected]@tikona.in [protected]@tikona.in Nodal Gujarat Forum Administrator and 2 more... 11/03/15 at 12:09 PM
Mr. Manager,
You harrsed me sunday 1st nov. noon at 2.30 p.m. but not
any e-mail or phone call . Allready 24 hrs. passed.
shishir
Reply
[protected]---
shishir khandekar
To Tikona_Email [protected]@tikona.in 11/03/15 at 12:10 PM
Yet my issue pending for discontinued connection bill.
Show original message
B[protected]
[protected][protected]
Collections
To [protected]@yahoo.co.in Mar 11 at 2:07 PM
Dear Subscriber,
With reference to your Tikona broadband User ID [protected] Please note that your rentals have been stopped as on 15-Dec-15. Your outstanding on the account is Rs. 1038.86.
Post 15-Dec-15, you will not be charged rentals henceforth, unless if services are used, you will be charged at 5paise/MBs (excluding service tax) @ a speed of 4Mbps.
Once you have paid the outstanding, you can call or write to us if you wish to restore your rental plan.
We have provided you an option to get connected to our specialized desk automatically when you call. This desk is skilled to provide you immediate support on your billing or technical queries, if any.
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. Our Specialized desk will be glad to assist you.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
· Online Payment: Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment
· Pay TM: Pay your bill through Pay TM by visiting https://selfcare.tikona.in/, enter login Details, Click on Bill Payment > Enter Amount > Select Pay TM Wallet > Proceed for payment.
· Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.
· Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location
· Home pick-up facility: Pay at your doorstep, you can now pay cash or handover Cheque / Demand draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment
Please ignore if already paid
Regards,
Customer Care
Tikona Digital Networks
I have requested Tikona to discontinue my service in March 2017 and still they have not disconnected my service and sending me SMS for payment.
The service guy collect 2000/- RS for connection and say this is your two months advance payment but after one month they changed me monthly amount when I called call centre they said 1000 /- RS charged as installation changes, but at the time the service technician not informed me he said installation is free.
My ID is :- [protected]
The service guy collect 2000/- RS for connection and say this is your two months advance payment but after one month they changed me monthly amount when I called call centre they said 1000 /- RS charged as installation changes, but at the time the service technician not informed me he said installation is free.
My ID is :- [protected]
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Mar 01, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care