[Resolved] Tikona — Disconnection

NRSK

from Chennai, Tamil Nadu

Address:

600100

I have raised disconnection request but it is not accepted by them. No one replying for my mail. When i ask transfer call to disconnection team, customer care people telling me that call can't be transferred and send mail them. If we send mail means no response. Why disconnection team hiding themselves from customers? Why only one way communication with disconnection team? Their ivr number also don't have any option for disconnection.
I request everyone to send mail to trai and it ministry and ask them to start investigate on tikona. I highly suspect that they are doing illegal activity under tikona name.

Please send your experience with tikona to the below mail ids.

Trai mail id : [protected]@trai.gov.in
It ministry id : [protected]@gov.in
Shareholder mail id : [protected]@gs.com
Appellate id : [protected]@tikona.in

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May 4, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 16, 2017

Updated by NRSK Again Tikona proved that they are fraud people yesterday. I spoke with a guy named as Aniket and told me that he is composing my final settlement mail and asked me to wait for few mins. After few mins he told me that he sent a final settlement mail and asked me to check the same. I didn't receive any mail and conveyed the same to him. He mentioned that it could be due to network latency and check after 5 mins since I already sent a mail. I believed him but even after 4 hours I didn't receive any mail. Again I tried to talk with him but he refused to talk with me. When I call customer care first time they told me that Aniket is not in office and second time told me that he won't come to office for next 1 week and third time i got update that he is speaking with another customer. First time they updated me that my connection disconnected and second time they told me that it is in progress. Loads of conflict answers and seems they are framing their own stories in order to escape. In the past 10 days, I spoke with customer care executives nearly 45 hrs and from my experience they are the number one fraud people in the world. They always tried to disconnect the call instead of resolving the issue. How can he say that he sent mail without sending it? Even he asked to check my Inbox and even I remembered him my registered mail ID. He just cheated me.

If you are asking more questions then your mobile number will be blocked based on user id by them and forum posts will be deleted.

If anyone of you know how to raise complaint in TRAI other than email communication means please let me know

Verified Support

Mar 28, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Kumar,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.