Tikona — Disconnection of Internet connection not done after almost 2 months

Address:

Hyderabad, Andhra Pradesh

My Tikona User ID is [protected]. I have raised request for disconnection of Tikona connection in March last week. I called again 5 times in May 1st week and finally when I said I want to speak to apellate authority, customer service team registered request for disconnection. As per their records, April 4th is the last day. Since then, I kept on calling to send some one to remove the device. Finally on May 6th, they sent a full and final settlement email stating if i do not return device in 7 days, I will be charged as not returned and need to pay Rs.1500. They said I have to call the ISP coordinator and did not give a number. It also states, Also note if you will not receive any call for CPE collection then kindly contact on RK Enterprises [protected] Mr. Ravi. I called up this number, multiple times and got not reachable.. Finally called up Tikona customer care again and spoke to Mr. Ajay Nair who said its incorrect and its not possible from user's end to remove device, he noted down my contact number and alternate contact number and said will arrange some one to remove device and its more than a week now. Is Tikona playing games with me, I am waiting daily to get a call and some one would come since 2 months and there is no notice, how many months or years should I wait and due to them do I stop going to office and vacations??????? Really very upset with the service.