Tikona — Disconnection request not taken care | |||
My tikona user ID is [protected]. I was facing poor connectivity and speed of tikona broadband from May 2015. after multiple requests it was not resolved and I decided to raise a disconnection request in July 2015. Initially I could not attend their 3 calls as I was out of station and I called their customer care number and informed that still the connection is poor and i'm unable to connect to internet. The executive told I will get call regarding my disconnection request but did not received a call. I tried to their customer care 10 to 15 times but no one attending the call even after waiting for 10 minutes over toll call. Now I'm receiving bills to pay for the service which I stopped using from 25th August. Can you please send me a FULL and FINAL Bill, considering the non usage period? Was this information helpful? | |||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Sept 03, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care