[Resolved]  Tikona — Engineer visit or data theft?

Address:	Mumbai City, Maharashtra, 201303
Website:	www.tikona.in

Hi reader,

Today i'm very very disappointed again by tikona services.
After raising complaints in consumer complaints i was expecting they will improve their services but nothing happend.

I dropped around 15 mails for further service related issue but no resolutions provided.
Today at 19/07/2016 at 12:45 an engineer came when i was not in home, my family member attended this person.

He reset my router settings without my permission and static ip gone.

Apart from this, today he inserted a datacable into my laptop and connected his mobile. When i came to home and saw cable connected, i asked my family member who connected then they told we don't have your lappy password and we didn't connected. At 12:43 engineer told me i need to use your system for troubleshoot what is its password i told the password. I cross checked my cctv camera footage which is in my room and saw engineer had connected the cable. I called him at 20:20 to ask at [protected] that why he connected, he is saying just for charging mobile. I told if your intention was to charge your phone then why did you not asked for charger.

Have he had stolen my lappy's data?

If my data is stolen who is responsible for this?

Is this the training tikona had provided to their engineer?

I tried calling customer support at 20:15 on[protected] but 18 minutes of hold and no executive attended my call.

Really, today all my belief from tikona had went away. I do not wish to continue with the services.

Regards,
Rajesh yadav
Tikona id [protected]