[Resolved] Tikona — Even after discontinuation they are giving me calls to pay
J
John Masih
from Mumbai, Maharashtra
Address:
Mumbai City, Maharashtra
Website:
www.tikona.in
Customer care keeps calling from[protected] and drops the call when I say hello. Tikona is the worst I have seen in my life. I have discontinued them as they were not upto the mark and now they are calling me to renew the subscription forcibly. They keep telling me that they will provide technical support which they never provided when I had spoken to them on phone. They just keep giving numbers and I do not understand why they cannot keep track of the number of times we have called them.
I asked them to discontinue the services when they asked me to renew the connection for another 6 months on 2nd of May. I had told them I do not intend to continue any further after my present term ends.
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Jun 30, 2017
Complaint marked as Resolved
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
May 29, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Masih,
Greetings from Tikona.
With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.
Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.
For any further issues/queries, please contact us on our Customercare number[protected].
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