Tikona — Fraud billing and unnecessary calls and pressurization for bills | |||||
I've started using tikona services in Feb-2014 and I've stopped using tikona services in aug-2015 since I was shifting to some new and also called their customer care to deactivate my account. ( Service Request Number 1-[protected], dated : 8/29/2015 09:11:35 PM). According to customer care I should get a call/mail from them and their engineer will visit my home to collect the device. Unfortunately, neither anyone from tikona visited my home nor I've got any calls from that side. And tikona has continued to send the bills to me for onward months even if I was not using their services! Called their customer care multiple time for to know the status of the same, but never got a satisfactory answer, also requested to talk with some senior person but they denied. They just says that you will get a call in some days, which never happens. Now, they are pressurizing me to pay the bills! ever sent me legal demand notice for the same! What kind of professionalism is it? UserID: [protected] Cancellation req. id: 1-[protected] follw up req. id: 1-[protected] Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Thumar,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
It's been more then 3 months, I've called you and ask you to collect the device from my temporary address, since I've shifted to a new location.
There is no response from your side regarding collecting the device or termination. All time you're just bagging for paying the fraud bill amount, which I'm not liable to pay.
There is no response from your side regarding collecting the device or termination. All time you're just bagging for paying the fraud bill amount, which I'm not liable to pay.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care