[Resolved]  Tikona — Fraud in Billing

Address:

Pune, Maharashtra

This is about the Tikona Internet Service Provider. Tikona Broadband User-ID : [protected] Tikona Account Number :[protected] I got Tikona Internet fixed at my home, and at that time I paid 3 months advance along with the installation fee's. I was paying my monthly bill in advance as it was prepaid.When, I need to shift somewhere to other place. I placed a request for disconnection on Date 3-Sep.But, Tikona customer care called and informed me to keep continue with this connection and tikona internet service as they can transfer the connection to my new address.So, I agreed.After, that on the date of [censored]ing i.e. 19/Sep/2014 the Tikona Installation person came to my new address and informed me that installation is not possible and the server is very far from my address. So, he said my account will get in to termination status and on 02/10/2014 I got the confirmation from Tikona regarding the termination confirmation on 19th Sep. When the Full and Final Settlement came, they have informed me that as my Usage is found till 19-Sep-2014 which is in billing cycle of 15-Sep to 14-Oct. So, I need to pay complete month amount including late month charges which is total Rs. 886.52 Anyhow, I was paying my all bills in advance. So, all the billing till 15th September was cleared by me in advance. a) Why should I need to pay for complete month, when already my connection was disconnected on 19-Sep and because of their acceptance to transfer the connection to my new address without taking any installation charges I waited till 19th Sep in orderto retaining my connection and they turn out at end time with some excuse. b) Also, It is because of their request that I thought of transferring this connection to my new address and on last day they are informing me that transfer is not possible.If, that has not haappened I would have been disconnected before next billing cycle. c) Even, though if the usage was there till 19th Sep, I am ready to pay for that for extended 4 days. But, Why I should pay for complete month when my connection was already disconnected on 19th Sep. Why should I pay for the days for which I have not used it. Request your support on this and I hope I will get justice in this case. Thanks Saurabh Mehta E-Mail ID : [protected]@gmail.com Contact No. - [protected]