[Resolved] Tikona — Frequent Drop in connection | |||
My Account ID # [protected] I have been talking to Tikona Team since December 2014 (technically since July 2014) that there is frequent drop in the connection so disconnect my connection & REFUND my money. They keep on saying that give us one chance to resolve this but they could not resolve it yet. Now they are saying since you have Advance Rental Plan we cannot REFUND your money. I am not using their services since January 7 2015. SO MY QUESTION TO THEM IS WHEN THEY CANNOT PROVIDE SERVICES WHY CAN'T THEY REFUND MY MONEY. I PAID THEM TO USE THEIR INTERNET SERVICES BUT IF THEY CAN'T DO SO THEY SHOULD REFUND MY MONEY PLEASE HELP !!! Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Thanks for your reply
Please be informed as of now I really do not want to continue with you guys as more than 30 phone calls and 5 times field engineers visits in last one month is more than enough for me. So I need a REFUND rather you are sending some one again to check if the Internet works at my end. I HOPE THIS IS CLEAR TO YOU !!!
Thanks,
Ashish Malhotra
Please be informed as of now I really do not want to continue with you guys as more than 30 phone calls and 5 times field engineers visits in last one month is more than enough for me. So I need a REFUND rather you are sending some one again to check if the Internet works at my end. I HOPE THIS IS CLEAR TO YOU !!!
Thanks,
Ashish Malhotra
Dear Mr. Malhotra,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated currently we have arranged an engineer visit at your premises for device recovery.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated currently we have arranged an engineer visit at your premises for device recovery.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jan 29, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care