Tikona — Frequent speed drops and connection issues not permanently resolved since 2 months

Address:421503
Website:Tikona broadband

I have been facing speed drops and connection issues since past 2 months.
After every 2 days I submit a complaint which is resolved in 24hr s and issue reappears the next day.
Customer care can't see the issue unless its occurring at the very instance of time when your call gets connected. My issue is that speed drops or gets disconnected every 15 20 mins. By the time my call gets connected, if the speed / connection is back they say there is no issue.
Finally if they somehow see it while call is on, they take complaint.

I had to take another cable net connection because I work from home and need to have good speed all the time for video calls etc. Now I am paying for 2 internet providers.
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Tikona — Regular wi fi problem

Since last few weeks and even after my frequent complaint and constant follow ups i still faces the dis-connectivity problem in on account of wi fi . please me what should i do further to get it resolved. my caccoun no is [protected].

Tikona — Connectivity Problem

On Renewal date speed didn't restore, cannot access Internet on single device. sign in Page also can't access, very poor service

Tikona — Harrashment by tikona

I am user of Tikona since last 10 months and I am complaining for services every month, I don't want to use services please disconnect it asap.. Don't call and disturb me.. Thanks with regards Navneet singh [protected]

Tikona — Unsatifactory network speed

User id:- [protected] cantact me as soon as possible ! am completely unsatified and fedup with the kind of service you people are providing ! am planning to move to different network as well, i[censored] ppl dont contact me on time

Tikona — Unethical behavior and betrayal

[protected]: i have disconnected the service longback and still get the calls saying i have not paid the bill. they are cheating customers worst people, big frauds

Tikona — Problem in Network

I have many time complain for network issue, but however not solve about this network problem. please disconnect my internet connection if you want not help.

Contact:
Mo.[protected]
Mail. [protected]@gmail.com
USER ID [protected]

Tikona — Repeated problem

I have tikona connection. .and user id [protected]. I dont know what to do..there is repeated problem of disconnection and flacyuating speed and fake words of plan...we need help..its too frustrating to use this service.

Tikona — connection problems frequently

connection are lost many times a day, costumer care does not receives a call till 20 min., not giving proper answers and many other negative points

Tikona — Unstable Connection

My Internet is Good At Everything, But it used to Auto Disconnect For Every10-15mins..So Kindly Try To help Us..My Tikona ID : [protected] Make it Soon Tikona Service ! Thank You Y.O.L.O !
Dear Sudhanshu

Greetings from Tikona.

We have noted your post. In order to assist you further we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1984 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards
Tikona Care
Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed May 18, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Madhuri,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care
Dear Sudhanshu,

This is a gentle reminder to follow-up on your concern listed on May 18, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1984 in the subject line.

Regards,
Tikona Care

network

Network failed showing
Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 248.47/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, we confirm that there are no dues pending on your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

regards,
Tikona Care

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