Tikona — harassing and incorrect billing and Not listening what customer says

Address:

Bangalore, Karnataka

Hello, Customer id - [protected], first of all, when i had taken the connection i had paid Rs2207 amount as advance and Rs 500 was installation charges and rest Rs 1707 was refundable while ill disconnect. And most importantly, i was told clearly that it is a postpaid connection, which means, end of the month my billing date 26th every month, ill get the bill. And it is not a prepaid connection. Now please go through the below complaints, You will realize how tikona has faulty billing system. After repeated requests and sending emails, I am not getting any proper reply from Tikona for Final settlement. I had requested for disconnection on 23rd of Nov, 2014. And strictly mentioned to collect the CPE device and LAN wire on 25th or 26th as I was going to shift from present address. If you check previous records also, in November starting, i had applied for shifting the connection to my new address, but i did not get any valid response from them. Plus after i sent the email to suspend the connection, their retention dept called me on 24th and forced me to take the connection further, which i strictly said NO. and also asked him for an email documentation, as i dont believe on telephonic discussion. With repeated request to tikona, and marking the mail to higher authority also, they finally gave me a bill which dated from 26th Nov to 25th Dec 2014. which is completely irrelevant when the CPE device was taken from me on 27th of Nov, 2014, while i had strictly mentioned to take the device on 25th or 26th before my billing date starts yesterday, Their retention dept again called me and told me that my usgae for 2 days is 17GB and i have to pay for whole december month and also threatened me that they will log a case against me and also they have spoken ill words to me and forced me to pay when in below email i have clearly mentioned. They never listened to me. and never bothered to reply emails. They will calls, and i hope, they listen to the call recordings also. They kept the device even if i had requested to return them before my billing cycle starts. Still i am agree to pay for 2 days usage if there is any. Which will be according to my plan, Rs1222 per 30days. And for 2 days sum around 150 Rupees. But yesterday the retention dept forced me to pay 1222 for the date range Nov 26th to Dec 25th. Also when i told them that i will go to consumer forum, their retention dept told, "do whatever you want, go where ever you want." That means, they dont bother about collecting money, neither they care about law and orders in INDIA. Below i have attached the payment amount which i had cleared for month of OCT and NOV before i applied for disconnection of my broadband connection. Also attached the NOC from the person who had came to collect the CPE device. Then please try to help me out, when my devices were collected me on 27th of Nov, 2014, then why should i pay for whole december month??? Also the place where i have shifted, they do not have coverage. Else i would have taken the device back and continue the service till december 25th to pay the whole december month bill. If any law and orders exist in India, i am hoping to get a proper solution and an apology from tikona as well. Else my next step - I will have to go along with my lawyer to Karnataka State Consumer Disputes Redressal Commission Millers Rd, Sampangi Rama Nagar Bangalore, Karnataka 1) Below are the email chain that i have sent to them 2) attached the screenshot of email and bill that they have sent to me as full and final settlement 3) NOC of returned CPE device which they came to collect after 2 days of i placed the request. 4) screenshot and transaction amount that states clearance of bill till Nov 25th. 2014 5) Bill of Dec 2014 =========================================================================== ============================================================================= From: Ambarish <[protected]@gmail.com> Date: Fri, Nov 29, 2013 at 7:45 PM Subject: Re: Connection Suspend Request - [protected] To: "[protected]@tikona.in" <[protected]@tikona.in> Cc: "j.[protected]@tikona.in" <j.[protected]@tikona.in>, "Heramb.[protected]@tikona.in" <Heramb.[protected]@tikona.in>, "ganesh.[protected]@tikona.in" <ganesh.[protected]@tikona.in>, "prakash.[protected]@tikona.in" <prakash.[protected]@tikona.in> Hello All As per the discussion with your customer care executive JEETU CHAWLA, with reference to complain id-1-[protected]. It is agreed that as after 26 till 27th evening I am ready to pay for 2 days usage. It is not at all justified that I should pay the bill for date 26th nov 2014 to dec 25th 2014. Also the person who had come to take the CPE device, he mentioned the same also. So I am not at all going to pay the whole December month bill which I am not even using it. So please solve the matter by settling down a proper bill amount which will be around Rs200 for 2 days usage. Also I have not informed that I have to pay the whole December month bill when the CPE device is taken from me on 27th of Nov 2014. I am hoping that I should get this much help atleast for being with Tikona more than a year. If I am not getting a proper reply, then I am sorry, I am not able to pay for the usage which I have not done for the month of December. - Sent from my iPhone 5 AMBARISH [protected] On 26-Nov-2013, at 6:16 pm, "amb'rish" <[protected]@gmail.com> wrote: Hello All, As per my previous request i have clearly mentioned and as per your phone calls, i was promised that connection will be disconnected by end of 25th of Nov. And today when i returned home after office, i still see, internet is on and I have not got a single call from your dept to collect the equipments. plus when i called customer care, I spoke to Mustafa (1-[protected]) and I explained him the issue. I was shocked to know when he informed that after 15 days the connection will be disconnected. I mean why you guys are torturing to customers like this? Plus I have to shift from this place as well to new location and i cant wait or keep the device forever with me. Even if i have marked this email to all of your senior people as well, you people are not at all even bothered to listen what customer says. So Please make sure the connection disconnects by tomorrow evening and make sure your people come and take the CPE device and router that i got. If they are not taking, then i might have to go legal against you guys for "not listening to customer". And why i was not informed that the conntection will be disconnected after 15days. ???? If i would have informed, earlier, then i would have applied for disconnection 15 days prior to my shift date. - Ambarish [protected] On Fri, Nov 22, 2013 at 12:54 PM, amb'rish <[protected]@gmail.com> wrote: Hello All, This is to request you for suspending my broadband connection on 25th of Nov. i.e: My last internet use will be till 23:59hrs, 25th of Nov 2013. Further to that i do not need any connection or bill generation, as my bill generation date is on 26th of every month. And also please collect your equipments on 26th, 2013. As I am leaving bangalore on 26th Nov. I had placed a request for transfer, but did not get any update from you guys for 1 week. Also the bill generation system of Tikona is pathetic. When i had applied for a connection it was mentioned to me that it is a postpaid connection. But after taking the connection the plan changed Also your technical support people don't have basic network trouble shooting skills. Non of my issues resolved on time. Service is pathetic to the core. So to summarize, if you guys generate, any fake bills or if you guys tell me that i have used the internet after 25th also, I will have to go legal against you with proper procedure. Thank you and Hope you guys improve your quality of service one day. Below are my details and the screenshot of bill payment receipt that shows no amount is pending from my side from today onwards (23rd Nov 2013). I have marked the email to my advocate also, in case you guys do any notorious activity after 25th Nov 2013. Please reply within 24hrs with the reference number of disconnection and please send your person to collect equipment on 26th Nov. Cause I assume that he can spare his 5 mins of time to come and take the equipments on priority basis. and FYI - the email is sent from the registered email id. Transaction Details Amount 2207.54 Gateway Payment ID 88412754 Post Date null Transaction Id State Bank of India PaymentRefId 1-1CGGTB3 Result SUCCESS Username [protected] First Name ABANISH Middle Name A Last Name KAR Email Address [protected]@gmail.com Home Phone Mobile Phone [protected] Work Phone [protected] Date of Birth 11/07/1985 ID Type PAN Card Id Information NA Flat No./Building Name no 69, 1st floor, Street/Area/Landmark 1st block koramangala, 1st B main, jakkasandra extn City BENGALURU State KA -- Regards, Ambarish Kar [protected] -- Regards, Ambarish Kar [protected] -- Regards, Ambarish Kar [protected]