[Resolved]  Tikona — I'm complaining about the incorrect bills and threats from tikona

Service id : [protected]
Firstly, I pay all the bills related to the internet usage to tikona by 19th for every three months, since my plan is a 3months plan. My last bill payment is on 19th Jan 2022 for three months, i.e till 19 th of Apr 2022, and the billing of tikona starts on 7th of every month, so I will get a bill generated on 7th of every month and due date is 22nd .Even till date, I don't know why TIKONA charges its customers automatically after each bill payment assuming that we'll continue to use its improper and very poor services without the customer's consent .I have been charged 1699 /- the same bill amount for 3 months on 7th April again where I've stopped using the services of tikona on 17th april itself which is two days before my next bill payment for three months i.e on 19th April.Even then, I've been charged this amount and I can show my entire usage history from April proving all of this.now they are demanding me to pay 1238/- within a period of one week, failing which I will receive a legal notice stating some criminal and legal action to be taken against me.Does this even make sense at all? I have stopped using your services well before my payment date, indeed, Tikona have to refund me back the amount for 2 days of internet usage which I have already paid.Instead they are charging me extra amount and further sending me such threatening mails .This is very emotionally disturbing to me and affected me a lot.I have mentioned to the customer care service team in the first place itself that I will not be using their services and they tried to talk me through it, but I was adamant and they've even told that it is okay.You can see from my account that there's a long complaint history with tikona pertaining to their connectivity and services and even then, until now I've used just Tikona, because I didn't have another cheaper option in my locality . After already stopped using Tikona's internet services, I've been getting many calls since the due date got over i.e from 22nd April onwards, which is very disturbing since I've already mentioned I don't want their service, but still I've responded to each and every call with patience which resulted in no one speaking from the other end and atleast there's no recorded voice as well.All of this made me very disturbed at times and I would revert to the customer care only to hear that waiting time is 15sec and they wouldn't pickup the call even if it has been 15 minutes.I have all the proofs of the call records of me waiting for such long durations only to end up in vain and no one responding.Their so called customer care number +[protected] mentioned on the website doesn't even work . I have previously raised numerous complaints regarding their very poor service and poor connectivity, especially swift action and the response from the customer care, but there wasn't any change.I didn't raise any consumer complaint against Tikona before, but now, since Tikona is going overboard by threatening me to pay the bill, failing which I will be sent legal notices pertaining to legal and criminal actions, Iam filing a complaint and have attached all the proofs regarding it.I want a strict action to be taken against Tikona and an apology compensating everything, from them for all this meaningless actions.