[Resolved] Tikona — In spite of termination they charging me with rental | |||||
Hi si/ madam I was using tikona broadband when i was in bhayander from december to february. Then i shifted to malad and i request them to shift my connection also. They told me that we will collect our system from your previous house and we are sending a engineer who will come and give you the connection and for that i have to pay rs 250. Engineer came and he found that tikona connectivity is not in my building. I asked him should i raise complaint to disconnect it then he replied that you don't need to do that, he will close this by his hand in office by mentioning that there is no connectivity and your connection will be terminated. But inspite of that they are sending me the bills and i refuse to pay, they are calling me and i raised this complaint in their customer care also and they replied don'y reply to this mail untill the issue will resolve. I did the same but then no response from them and they again sending me the bills. I got frustated with that, then on 9 may i recieved a call from ritika sharma who told me that you can do full and final payment and we will give you the noc by mentioning that now there is no relation in between you and your company but after the payment they are not recieving my calls and they haven't sent any noc also. And again i am recieving calls and they are asking me that you want to disconnect it or not. I told them please connect my call to one of your manager i want to talk to them but they are telling that manager replied that there is no possibility to connect with them. Please do the needful or suggest me. I am completely fed up with this company. They again and again call and say that we are terminating your connection and you will not get the call and rental bills again. Thanks Hitesh arora Last given complaint id : 1-[protected] Last person called - abhijeet from tikona customer care Last payment - 2024 full and final Date[protected] Email id - [protected]@gmail.com Tikona service id - [protected] Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
I have registered for tikona digital and they are not providing Me service and when I am calling customers care then they are informing that we are sended your details and our engineer will call you soon but no one contacts me for tikona and when I am telling that connect me with your senior then no one responding and bell is ringing
Reply
Dear Suruchi,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1495 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1495 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Suruchi,
This is a gentle reminder to follow-up on your concern listed on May 16, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1495 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on May 16, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1495 in the subject line.
Regards,
Tikona Care
Hi Sir / Madam
I don't know what kind of steps you are taking to solve this issue. I am still getting the calls from your customer care. I am totally fed up with your company, its a complete mental torture. What should I do now ? Pathetic services of a company I have ever experienced.
Hitesh Arora
Complaint id : 1-[protected]
Email id - [protected]@gmail.com
Tikona service id - [protected]
I don't know what kind of steps you are taking to solve this issue. I am still getting the calls from your customer care. I am totally fed up with your company, its a complete mental torture. What should I do now ? Pathetic services of a company I have ever experienced.
Hitesh Arora
Complaint id : 1-[protected]
Email id - [protected]@gmail.com
Tikona service id - [protected]
Dear Mr. Arora,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078