[Resolved] Tikona — Incorrect billing and threatening | |||||
Sir, My name is Sourav Khemka. I had a Tikona connection (user Id-[protected] user name Anita Khemka).My connection had been disconnected on 9th August and since then I didn't use the services, but still I received my monthly bill of 1100(approx) in September which I didnt pay.I talked with the customer care, they said u need not pay anything.Now in November I receive a call from their advocate saying that I need to pay a sum of 270 rupees and that person tries to threaten me and say that he would file a case against me (his no [protected]).Actually what the company has done that they have added -770rs to my account which is my security deposit and thus they ask me to give 270 rs.Essentially the company owes me money and not the other way round.I would like to have this matter solved and want a strict action to be taken against this company for harassing people for no reason Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Mr. Khemka,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Nov 27, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care