[Resolved]  Tikona — internet connection and installation

I have installed tikona connection at my home at my home on 28th august 2020. They supposed to provide router at the time of installation but the person said that currently we will install and you can work on single machine using lan cable and you will get router within 2 days. Till date i have not received router. Also from the second day of installation i am facing net speed issue. It is not even giving 1mbps speed. I have tested it through their portal it is giving less than 1mbps speed. I tried to call representative who registered tikona connection at my home, but he is disconnecting call every time, not even taking efforts to call back. Worst service provider ever. Need my refund asap.