Tikona — Lies , Unethical behavior , Mis-guiding , Not refunding money

Address:

Faridabad, Haryana

This company is a cheat. The representative showed me a demo with 4MBPS connection and during the demo the internet was working great with a download speed of 4 MBPS then showed me a demo of 2 MBPS. For this demo representative aligned his set up on my neighbor’s terrace. Based on this I booked a new connection and the installation team came to my apartment & installed the set up on my neighbor’s terrace only. After set up is done, my account was not activated despite reminding them & calling them again & again. Afterwards, it started after several calls & complaints. But just after few days it again stopped working. Then we had requested the team to look into the issue, their engineer had visited around 6 to 7 times in a month but connection has not started yet. We are asking to disconnect the connection & refund our money i.e. 3400 INR but they are not telling us the process for refund also. They charged too much & we got nothing in return. We will register complaint in consumer court against this fraud & cheat done to us. Their executives are harassing us & not even telling us proper way to proceed further. We are getting calls again & again which are mentally harassing us now. This is my horrible experience in my life time. Please don't try the internet connection given by this company they know how to cheat & frustrate the customer only. The customer care of tikona is world's worst service I ever seen. User ID: [protected] Number: [protected]