Tikona — Mentally Torturing And misusing the Innocence of Customer

Address:

Bangalore, Karnataka

Sir I'm Using Tikona Digital Network Services from december 2013. My user Id is [protected]. I have selected a unlimited data plan of 699(excl taxes) for 20GB 2Mbps Speed And Further carried with 512Kbps. After Some months they themselves have changed usage plan without any intimation. After facing such problem i have called to tikona customer care and there always try to convince us rather solving the issue. Speed issue is severe.they cheat us telling false statements during installations. Mainly Tikona Digital Network are cheating innocent customers in the name o[censored]nlimited postpaid plans. for postpaid plans they are billing is done one prior(As same as prepaid) First we need to pay the bill and then use the service.for example:they generate a bill on date 15 june 2015 and give a due date 30 june 2015. if it is not paid on or before due date a penalty of 100rs will be charged.for using the service from 15 june 2015 to 14 july 2015 they ask us pay the bill before using the services and finally they say it as postpaid plan... I have asked many times with the customer care team to disconnect the service and requested for the cancellation tikona service but they are doing.