[Resolved] Tikona — Network disconnection letter in written

Vaishali0811

from Kanpur, Uttar Pradesh

Address:	208011
Website:	Www.tikona.in

Hello,
On 30/03/16 I had asked you to disconnect my tikona connection as I wont be needing your serves from here onwords but still I haven't received a conformation letter from tikona.

I have called your customer care executive many times regarding this matter but still I haven't got any conformation letter in written.

Thank you,
Vaishali

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Nov 23, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Agarwal,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care

Verified Support

Oct 17, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Agarwal,

Greetings from Tikona.

We have tried calling on your registered mobile number, however, there was no response from your side, kindly note the following:
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Verified Support

Oct 23, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Agarwal,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs. 1, 317.7/- at the earliest.
You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after sending several intimation from our end.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care