[Resolved] Tikona — No Internet. Internet down from the past 4 days. | |||
Hi, My User Id is "[protected]". Problem started again with Tikona Service. Recent days either the internet is completely down or very slow. Engineers visiting my home says it is the issue at the Access point end but not sure why they keep sending Engineers if the issue couldn't be resoved at the customer place and it has to be looked at the server/Access Point. I work from home. I have been saying to my boss that internet is not available and I couldn't work for the past 4 days. (From Thursday). Whenever I call customer service they are saying that engineers are working on it and they give some ETA but it is not even matching to the approximate. There is no propery information about who will be incharge for chennai zone. They are saying the issue exists in the whole chennai zone. There is no proper notice/schedule if there is any maintenance activity. I think, We should not recommend Tikona to any of our friends and go for a different good ISP who can handle customers in a proper way. Very Unhappy Tikona Customer Venkat Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Hi,
I tried connecting to internet this afternoon. now I am able to connect but the connection speed is not 4MBps. I am not sure whether the issue is still exists but I need to be online tonight to work for my company. I can't tell any excuse to my company since there is lot of pending tasks from my end due to internet issues. I hope, I will get a solution before tonight 9:00 PM.
Thanks,
Venkat
I tried connecting to internet this afternoon. now I am able to connect but the connection speed is not 4MBps. I am not sure whether the issue is still exists but I need to be online tonight to work for my company. I can't tell any excuse to my company since there is lot of pending tasks from my end due to internet issues. I hope, I will get a solution before tonight 9:00 PM.
Thanks,
Venkat
Hi,
This is becoming so serious. Again the problem started. I don't have internet for 4 continuous days from last week (Thursday to Sunday). Now again, Very slow internet connection today. There is a engineer visit scedhuled by Tikona support itself and I called the engineer in the afternoon after seeing the missed call. He said, he called someone else and not me.
After 8:00 PM, i received a call and the engineer said he wanted to come at 10:00 PM. Then again he called and said it got delayed and he will visit tomorrow. I have been telling them that I can't work for my company if there is no internet since I work from home but I don't know what these guys are really have in mind.
If I call the customer care in the night when the problem occurs. They will arrange an engineer visit. If engineer visits in the morning, they say the problem is not at our end, it is the issue at AP. I don't know the way to express the frustration.
I have never seen such a poor customer service company in my life time.
I think they are thinking that the customer will only shout and they won't react. if they think link this, then it is wrong.
Please check the screen shot of tikona speed. Can anyone work using this Speed?
Thanks,
Venkat
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This is becoming so serious. Again the problem started. I don't have internet for 4 continuous days from last week (Thursday to Sunday). Now again, Very slow internet connection today. There is a engineer visit scedhuled by Tikona support itself and I called the engineer in the afternoon after seeing the missed call. He said, he called someone else and not me.
After 8:00 PM, i received a call and the engineer said he wanted to come at 10:00 PM. Then again he called and said it got delayed and he will visit tomorrow. I have been telling them that I can't work for my company if there is no internet since I work from home but I don't know what these guys are really have in mind.
If I call the customer care in the night when the problem occurs. They will arrange an engineer visit. If engineer visits in the morning, they say the problem is not at our end, it is the issue at AP. I don't know the way to express the frustration.
I have never seen such a poor customer service company in my life time.
I think they are thinking that the customer will only shout and they won't react. if they think link this, then it is wrong.
Please check the screen shot of tikona speed. Can anyone work using this Speed?
Thanks,
Venkat
I am really not sure whether any steps have been taken at Tikona end. Still not able to connect to the internet. Next step, i am going to do is, post the feedback about tikona in all social network and consult advocate to handle this issue legally. lots of my time have been wasted by Tikona since they are not giving any solution to the issue.
Very much disappointed.
Venkat
Very much disappointed.
Venkat
Hi,
This is becoming serious issue. Things are not resolved. I am going to meet layor and take some legal action.
If anyone interested to go and buy Tikona service, Please check the review in all websites and take decision. People in my neighborhood are not feeling happy with Tikona service.
Thanks,
Venkat
This is becoming serious issue. Things are not resolved. I am going to meet layor and take some legal action.
If anyone interested to go and buy Tikona service, Please check the review in all websites and take decision. People in my neighborhood are not feeling happy with Tikona service.
Thanks,
Venkat
Dear Venkat,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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This is not acceptable. Still the issue is not resolved. They are saying it will be resolved by today EOD. Service is down for the 5th day. I am not sure what is really going on.
Can any one give company address in chennai?
Thanks,
Venkat