Tikona — No Response

Address:

New Delhi, Delhi

Hi, I have taken tikona connection 26-May-14, From that day i facing the disconnection issue in connectivity, now it has been my daily routine to call to customer care for resolve the technical issue, I have already registered more than 24 complaints & around 20 times engineer visits in my home, but issue has not resolved .The engineer telling there is a issue in main tower &; customer care executive telling there is issue in roof top device. They are blaming each other and i am suffering the problem. In every call customer care executives committed me that i can raise waiver request, when i raise the request on 5 july '14 through mail, i have not received any response till 16-july-14 apart from acknowledge mail. When i called to customer care on 17-july-14 they told me that waiver team has given Rs.62 discount for 40 days. because i have used 5 GB from 1 july14 to 5-july 14.so i will not get any waiver from 26-may-14. When I told them my plan is monthly 700+taxes for 20 GB with unlimited uses, for which tikona has to provide me un-interrupted Internet service for entire month not the basis of data uses. They told me we can’t clarify the same and you have to wait for the call from waiver team. When I ask them is there any contact number or mail id. Customer care executive told me only he can raise the request(which is their common style to cheat the people). I didn't know that this type of big company also cheat the people. Please advice what I will do? because I have already done the biggest mistake by taking the tikona connection. Thanks & regards.. Ranjit Kumar Rout Tikona ID: [protected]