Tikona — No response for network issues and even for network termination request | |||
Dear sir, I am using broadband connection provided by TIKONA(ID [protected]). I am facing serious problems from last few months (more than 4 to 5 months). Following are the list of some compliments (what I can remember, but plenty are there) raised but Tikona closed them without providing solution. Even I have requested for termination of my connection, no response I found. Kindly do needful. Date No# 09-Jun-15 1-[protected] 10-Jun-15 1-[protected] 16-Jun-15 1-[protected] 19-Jun-15 [protected] 20-Jun-15 1-[protected] 20-Jun-15 1-[protected] 21-Jun-15 1-[protected] 22-Jun-15 1-[protected] 23-Jun-15 1-[protected] 23-Jun-15 1-[protected] 07-Jul-15 1-[protected] 19-Jul-15 1-[protected] 20-Jul-15 1-[protected] 20-Jul-15 1-[protected] 20-Jul-15 1-[protected] Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Mr. Khatib,
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Dear Tikona,
I am facing the same response again and again. I am not sure why I am able to reach to the rest of the world except for Tikona.
Consider you are right, then why can't you send an email.
My observation how Tikona tries to escape (I have personally faced these may times),
1) They close compliant with out informing to customer. If customer ask then they say that we observed that it is working fine.
Customer has to raise new compliant and again new story starts.
2) We are unable to reach you through phone, then what about email.
3) They will call you and cut just in few sec and say that unable to reach you.
4) Other wise, they speak in Hindi(unknown language to customer) only for compliments. For other calls they speak in English very well.
I am facing the same response again and again. I am not sure why I am able to reach to the rest of the world except for Tikona.
Consider you are right, then why can't you send an email.
My observation how Tikona tries to escape (I have personally faced these may times),
1) They close compliant with out informing to customer. If customer ask then they say that we observed that it is working fine.
Customer has to raise new compliant and again new story starts.
2) We are unable to reach you through phone, then what about email.
3) They will call you and cut just in few sec and say that unable to reach you.
4) Other wise, they speak in Hindi(unknown language to customer) only for compliments. For other calls they speak in English very well.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed July 28, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care