[Resolved]  Tikona — No updates on waiver & asking bill for the service not provided

Dear Sunil,

Greetings from Tikona.

Please be assured that your concern listed Jan 14, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Hello,

I got a call from [protected] and here is the call details:

Advocate. Nidhi sharma, Delhi Civil Court
Bar Council Number: BF99269354
Batch no: 3405

She told me that she is going to file a case against me and will block all my IDs like PAN, Driving license, and all government documents.

Question for Tikona Team:

1. What action have you taken for waiver request: 1-[protected] ??? I never received any updates on it.

2. Can you justify the bill you are asking?

3. Why did you take 3 months to disconnect the internet connection?

Waiting for your response.

Thanks,
Sunil

Dear Mr. Kesari,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Thanks for your quick reply.

I already posted details in the forum.tikona.in. I did not get any response from anyone. I really appreciate you took time to reply here.

Does Tikona treat their customers by threatening them for a case in court and Jail ??? This is what "Advocate. Nidhi Sharma, Delhi Civil Court" told me over phone.

I will wait for your updates here.

Thanks

Hello Tikona Care,

I have not received any updates from your team.

Can I pls provide an updates here?

Thanks

Hello Tikona Care,

I am still waiting updates from your end. No updates yet.

Tikona again sent me bill. I hear by declare that until I hear from tikona support on waiver request: 1-[protected], I will just ignore any other communication.

Pls let me know if you have any concerns on above by February 5th, 2016.

Thanks

Hello Tikona Care,

I have got another call(mobile number: [protected]) from your legal department. The lawyer said that he is calling from Delhi Civil court and started shouting on me.

First of all, can you pls confirm if the call was from your legal department?

After many request and email sent to j.[protected]@tikona.in and [protected]@tikona.in, you failed to provide any waiver request(1-[protected]) updates. Every time you just copy and paste the same amount and send the email but you have not provided any updates on the waiver request I raised with you. I take this as seriously and may file an FIR against your caller.

Pls STOP making such call and provide updates on ticket 1-[protected].

Thanks

Hello Tikona Care,

Pls STOP cheating in the non payment and come up with the updates of waiver request of ticket 1-[protected]. I have paid you all the bill since last 2.5 years without any delay and when I asked you to discontinue the connection and asked for waiver request, you started acting badly and asking to pay false Bill.

If you have courage, justify and provide updates here for ticket 1-[protected].

Thanks

I am also facing the same problem. I requested them a detailed bill of my usage. I paid the bill till October and also asked to reduce the bill plan but in November I got a bill of 2000 and every month they are adding Rs 100 as a late payment fee. I asked to disconnect the connection via mails, calls but they continued charging the amount. Several times I told the customer care executives to send me the detailed bill of my usage. Every time they said, we will send it to you and hanged up. I dropped few mails asking the same but no reply. For the entire month there was a problem with the connection. Every another day I have to call the customer care and asked them to resolve but they could not resolve it permanently but kept charging.
And after few days they started giving me legal threatening. Someone called(number [protected]) and said he is an advocate from Delhi High Court and I have only half an hour to decide whether I want to fight the case or pay the bills. I explained him the same that I want the detail explanation of my bill. And if I find everything OK, I am ready to pay but he did not listen. And he also said Police will come to your door with arrest warrant. he asked me to pay an amount of Rs 3300. When I asked how come Rs 3300? He said Rs 2500 is your bill and Rs 800 is the charged to withdraw the case. If I did not filed any case then why should I pay the amount to withdraw it??
I again dropped a mail to customer care but no reply. Yesterday they have sent a notice from some advocate in Mumbai stating the dues of 2500 and their legal actions.
I dont know what is stopping Tikona to provide me the detailed bill. I even did not deny the payment but I will only pay when I will find the bill according to the usage and no of days they have provided the connection without any glitch.

Tikona Broadband is a Big Cheat ...They are have not cancelled by connection since April and today I got a call from Advocate Nidhi Sharma([protected]). She threatened me to pay in next half an hour or face the consequences.
Tikona is getting into dirty business because they are loosing there customers to other players and it shows they are frustrated.

I used Tikona for 5 long years and without any problem but these guys are very cheap and unprofessional.

Hence using these tactic to earn some money which they cannot earn otherwise. However I have paid the amount of 1500 which they extracted from me using this tactic. Good job Tikona you are on the way to shut down the business.

Good luck on closing the business.

Even I got a call from Nidhi Sharma claiming to be an advocate that too government employee and threatens me to pay Rs. 2300 for some non-existing outstanding payment.

There is no outstanding as per info. And when I asked her the detailed statement she straight away denies and disconnects. She does not even let me talk. Says that I am govt advocate of some Delhi court.
If I don't pay the amount she will drag me to the court in Delhi and fine me with Rs. 45000 and 6 months of imprisonment.
Requesting to take strict action against Tikona and that lady called Nidhi Sharma.
When I checked that number on Truecaller I found it to be a scam.
She threatens me to block all my bank accounts, my govt documents etc.

You guys are really doing very bad business, I called many times to disconnect my poor internet connection (which never met the commitments i.e. Browsing speed, all-time ON etc.), and you never did, and was sending me every month bill with an added penalty.

I am also receiving multiple calls fron Nidhi Sharma. She says me to pay some internet charges which is in the name of Harish. My phone number and email id is in the list therefore I am liable to pay. What about the ID proofs which you take?

She blabbered to block all payments, imprisonment etc. I think Tikona should take the responsibility of Nidhi Sharma first. Who is spoiling the name of Band Tikona which already in bad shape.

Please take some action on Nidhi Sharma from some civil court . He phone number is Nine-6672-Four-Five-Two-Two-Nine.

She really needs to be stopped bothering people.

Regards,