Tikona — Not closing my internet connection

ghosh1991sum

Address:

Garia, Kolkata

Hi sir, i have raised a request to close my internet connection on 16th sept 2020 (User id - [protected]). However, to date, nothing has been done. This company is very famous for charging extra amount by not taking request and delaying it so that they can raise extra bills. Their customer care number doesn't work[protected], no one receives the call. Their customer care email also doesn't work ([protected]@tikona.in), no one replies apart for an auto-reply that they are processing the request. I have got multiple calls from them asking the reason for disconnecting the service. Despite mentioning that in my request. But after that nothing has been done yet. Also, their executive who called me saying they are working for tikona, now when i call them back that lady refused to have spoken to me saying the wrong number that she doesn't work for tikona (Prajakta patil - [protected]). I have kept trai marked in all the mails since this company is a cheat. Please help!

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Tikona Digital Networks customer support has been notified about the posted complaint.

Sep 27, 2020

Updated by ghosh1991sum Their Customer service people call me and ask me the reason for disconnecting. After that they try for retention. But they dont tell anything about discinnection. Neither they communicate about the process. I am fed up iwth the kind of customer service they provide.

Verified Support

Sep 27, 2020

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Sep 27, 2020

Updated by ghosh1991sum @Tikona your FORUM dosnt work just like your CUSTOMER care service. I have been contacted by your no. of service executives but however your incompetent service staff just like you are unable to disconnect my account dispite putting request 11 days ago. Your service executives refuses a day after they called that they work for Tikona (Prajakta Patil). Such a fraud company you guys are. I have created my account on your FORUM.tikona.in.. but you guys do not send the activation mail because you know the moment people activate thier account you guys will get more compalints about your ### service. My user ID: [protected] and account disconnection service request ID: 1-[protected] (revised ID: 1-[protected]). Take action immediately and close this account at the earliest.

Oct 05, 2020

Updated by ghosh1991sum The account is still not disconnected. Can you take this up with Tikona.

Oct 08, 2020

Updated by ghosh1991sum The account is still not disconnected. Can you take this up with Tikona. Their customer service is worst. Literally every time they call they just ask same question and try to retain the customer in any cost and later on if you call them they deny that they work for Tikona. Their employees too are scared of them. This company is a fraud company and dupe the csutomers.

Oct 11, 2020

Updated by ghosh1991sum No updates from Tikona on this.