[Resolved] Tikona — Not deactivating the connection

Ankur.Agarwal

Address:	411036
Website:	www.tikona.in

Hi Team,
I have to raise the complaint against Tikona broad band.
My issue is that, I have raised the request to deactivate my Tikona broad brand they gave me the request number (1-[protected]) but Tikona did not deactivated my connection and I recently got to know that I have to pay bill for pending dues to Tikona.
Please advise as when a request was already raised for disconnection then for what services I was billed and when no services of Tikona were used after raising disconnection request
I did many follow ups with Tikona customer care but I haven't received satisfactory responses from Tikona's customer support My customer I’D [protected]
Kindly request you to please have a look into this concern and take necessary action against Tikona.
Regards,
Ankur Agarwal

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Mar 18, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Agarwal,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care.

Verified Support

Feb 14, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Agarwal,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 1502.1/- at the earliest.

For any further issues/queries, please contact us on our customer care number[protected]..

Regards,
Tikona Care