[Resolved] Tikona — Not Disconnecting My Connection | |||||
Hello Sir, I am Robert Christian. I am writing this as I have registered my request to tikona for disconnecting my connection on August 29, 2016 (reference request ID given by them : 1-424a540696). But today, Friday after 4 days still they haven't contact me for the same. The person on call told me that in working next 72 hours their employee will contact me but still I haven't received any call from them. Moreover, they are sending me message like this "Your Tikona account is charged 5paise/[protected]@ 4 MBPS. Since you are using the service, we suggest you move to old plan to avoid high billing. Call[protected] immdly." When I asked them they told me that your service has been already disconnected. Then my question is why they people are sending me this kind of message? Request you to look into this. Thanks & Regards, Robert Christian Was this information helpful? | |||||
Nov 23, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 05, 2016 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKSEP03294 to your case. Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in Regards, Tikona Care Verified Support Sep 29, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Robert, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support Oct 22, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Robert, Greetings from Tikona. We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care Verified Support Oct 23, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Robert, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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