[Resolved]  Tikona — not provide service from last 14 days and not ready to pay my money back

Address:

Surat, Gujarat, 394101

My self parimal kananee - i am from surat,

Started tikona on 11th august 2018, and paid for 1 year plan inr 4800/-
I started connection with tikona and now they change something and its now facebook expressswifi form last few days back.
Now i am facing from from 8th december 2018, and continues complain on tikona toll free and over on mobile app.

Again talk with senior team member on 10th december they give me 4 hrs time and tell me that your connection will be ok in next few hours.
And that evening i received a call that check your connection and your connection is working fine now.

Next day same issues. Again i call on 12th december talk with senior person at 9:32 pm i told him that if your are not able to give me service than please cancelled my connection and give me my money back.
Again same story repeated and i received call on 13th december at 4 pm from technical team.

She tell me that your connection is working fine. I checked and my connection is not working at that time i have screenshot also,
I tell him you people are not able to give services to me or not not ready to solve the problem. So give me my money back.

I dint get any call that how can get my money back.
Today on 22nd december and still my connection is not working and tikona team is not ready to refund my money.

Name - parimal kananee
City - surat
Contact number - [protected]
User id - [protected]
Plan number - adula10m4068